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TYPE OF WORK
Full Time
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SALARY
45000
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HOURS PER WEEK
40
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DATE UPDATED
Jul 24, 2026
This is an on-site role. Candidates willing to work in our Legazpi City, Albay office are welcome to apply
Job Brief
We are seeking a highly professional and articulate remote professional to act as the first point of contact for a Western Australian plaintiff injury law firm. This role focuses on delivering a seamless front-of-house experience while supporting administrative workflows across the practice. You will manage client communications, coordinate schedules, and maintain accurate records, ensuring the legal team can focus on delivering high-quality services.
Responsibilities
Client Engagement: Handle incoming calls professionally, ensuring each interaction reflects a high standard of client service.
Call Management: Screen and direct calls, take accurate messages, and manage enquiries with discretion.
Email
Appointment Scheduling: Manage calendars for solicitors and partners, ensuring appointments and court dates are accurately booked.
Legal Administration: Assist with document preparation, filing, and data entry while maintaining confidentiality.
Database Maintenance: Keep client records up to date within the practice management system.
Requirements
Strong verbal and written English communication skills aligned with Australian professional standards.
Experience in a receptionist or administrative role, ideally within legal or professional services.
Proficiency managing multi-line phone systems and complex calendars.
Ability to handle sensitive information with strict confidentiality.
Strong organisational skills with the ability to manage multiple priorities under pressure.
Extremely well-honed attention to detail with an ability to diligently and carefully follow instructions.
Ability to take information from and deal with clients who are injured, anxious and often emotional.
Proficiency in clearly explaining complex services to new clients, building rapport and booking them into a first appointment.
At least 2 years experience working in a similar role.
Software Proficiency
Productivity Tools – Microsoft 365 (Word, Excel, Outlook, Teams) - Essential
Practice Management – ActionStep and NetDocuments - Ideally
Communication Tools – RingCentral - Ideally
Education
Bachelor’s Degree in Communications, Marketing, Public Relations, Business Administration, or a related field.
Personal Attributes
Professional and polished communication style with strong confident phone presence.
Detail-oriented with a proactive approach to administrative tasks.
Reliable and punctual with consistent availability during business hours.
Patient and empathetic when supporting clients in sensitive situations.
Positive approach to work with a hunger to learn, progress and succeed.
Ideal Experience
Reception or customer service roles in a personal injury law firm.
Reception or customer service roles in a medical or allied health practice.
Receptionist, customer service or claims processing roles in the insurance industry
Time Zone: Perth, Western Australia
Applicant Location: Must be located in the Philippines
