Customer Support Specialist — UK Fashion E-commerce (Part-Time, Growing Role)

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: TYPE OF WORK

Part Time

: SALARY

$4

: HOURS PER WEEK

7

: DATE UPDATED

May 21, 2026

JOB OVERVIEW

We are a fast-growing UK-based fashion e-commerce brand looking for a reliable, detail-oriented Customer Support Specialist to join our team. Our brand voice is warm yet professional — we treat every customer like a valued guest, and we need someone who can carry that tone in every reply.
This role starts as part-time (around 1 hour per day, every weekday) and will grow significantly as our volume increases over the coming months. The first weeks function as a paid trial — perform well, and the hours (and responsibility) scale up quickly.
What you'll do

Respond to customer emails with care, accuracy, and on-brand tone
Handle order inquiries, shipping updates, returns and refunds
Process and prevent PayPal/Stripe disputes before they escalate
Manage chargebacks and work actively to keep our chargeback rate low
Update and tag orders inside Shopify
Flag recurring issues so we can fix them at the root

Must-haves (please do not apply without these)

Proven experience supporting a Dutch / European dropshipping store — this is non-negotiable
Strong, fluent written English (warm, polite, professional tone)
Confident working inside Shopify (orders, customers, refunds, fulfillment)
Solid understanding of chargeback rates and how to actively prevent disputes on PayPal and Stripe
Reliable internet connection and ability to work every weekday on a consistent schedule

Nice to have

Experience in fashion / apparel e-commerce

Hours

Every weekday, starting at ~1 hour/day
Will scale up significantly as volume grows — ideal for someone looking to grow into a larger role with one trusted client

How to apply — please read carefully
Applications that do not follow these steps will be ignored:

Start your message with the word "London" so I know you read this fully.
Tell me briefly which Dutch dropshipping store(s) you have worked for, and what your role was.
Share one example of a chargeback or PayPal dispute you successfully handled or prevented — what was the situation, and how did you resolve it?
Write me a sample reply to this customer message (max 5 sentences):

"Hi, I ordered 2 weeks ago and still haven't received my package. The tracking hasn't updated in 8 days. This is unacceptable, I want a refund now."

Looking forward to meeting our next tea ---------- mber.

SKILL REQUIREMENT

Shopify Customer Support

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Job Post	Reporter	Rank	Reason	Date

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Customer Support Specialist — UK Fashion E-commerce (Part-Time, Growing Role)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?