Shopify Fashion Dropshipping – Customer Service VA (Remote)

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: TYPE OF WORK

Full Time

: SALARY

$3/hour

: HOURS PER WEEK

28

: DATE UPDATED

May 21, 2026

JOB OVERVIEW

About Us

We run a fast-scaling Shopify fashion dropshipping brand serving customers across Europe and North America. We're growing quickly and need a reliable, sharp Customer Service VA who can handle high ticket volumes, protect our margins, and keep our customers happy.
If you perform well, there is a clear path to a Team Lead / Manager role as we scale.

What You'll Be Doing

- Handle customer service tickets (email/chat) — target: 20 tickets/hour
- Respond to all inquiries within 3 hours (first response time KPI)
- Process refunds, partial refunds, and store credits to keep refund rate below 5%
- Track and update orders using Parcel Panel
- Communicate with suppliers regarding product issues and shipping delays
- Manage and update size charts on Shopify & Mark products as out of stock when needed
- Organize and maintain a structured spreadsheet log of:

1. Every refund processed
2. Every order issue
3. Every supplier communication

- Perform various Shopify backend tasks as needed

Requirements:

Must-have experience:

- Familiar with AI (Gemini, Claude, ChatGPT) to communicate with different market customers
- Proven experience in Shopify customer service (fashion/dropshipping preferred)
- Know how to negotiate partial refunds, offer store credits, and handle disputes to keep refund rate under 5%
- Familiar with Parcel Panel (order tracking)
- Experience communicating with suppliers about product quality and shipping issues
- Able to organize data in Google Sheets or Excel (refunds, order issues, supplier notes)
- Know how to update size charts and mark products as out of stock in Shopify
- Can handle 20+ tickets per hour without sacrificing quality
- Excellent written English — professional, warm, and clear
- Strong customer empathy — your goal is maximum customer satisfaction

Nice to have:

Experience with Big 5 or European customers
Familiarity with Zoho, Gorgias, Zendesk, or similar helpdesk tools

Key Performance Metrics:

MetricTargetFirst response time< 3 hours
Refund rate< 5%Client satisfaction rate
HighTicket resolution speed20 tickets/hour

Why Join Us

Fully remote, flexible hours
Starting rate: $3/hour
We are scaling fast — strong performers will be promoted to Manager/Team Lead
Stable, long-term opportunity with room to grow

How to Apply
Please send us:

Your resume or OnlineJobs profile
A short description of your CS experience (especially Shopify/dropshipping)
Any examples of how you handled a difficult customer or reduced refund rates

We look forward to hearing from you!

SKILL REQUIREMENT

Shopify Customer Service

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Shopify Fashion Dropshipping – Customer Service VA (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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