Customer Service - Ecommerce Health

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$4/hour

: HOURS PER WEEK

40

: DATE UPDATED

May 21, 2026

JOB OVERVIEW

Overview:
The Virtual Assistant – Customer Experience Representative is responsible for delivering high-quality, responsive support to our customers across phone, email, and digital channels during 11PM PHT – 8AM PHT. Based overseas, this role serves as a key frontline contact for handling common customer inquiries including order status, cancellations, returns, and retention-focused interactions, primarily through Gorgias and inbound calls. The position also has the potential to expand into social media engagement, responding to comments, posts, and messages to support brand reputation and customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to maintain a positive, solutions-oriented experience for every customer interaction.

Key Responsibilities:
• Handle inbound customer calls during evening/overnight EST hours, delivering professional and empathetic support.
• Manage customer inquiries via Gorgias (email, chat, and tickets), including order status (“Where is my order?”), cancellations, returns, and product questions.
• Resolve issues efficiently while identifying opportunities to retain customers and improve overall satisfaction.
• Accurately document all customer interactions, updates, and resolutions within internal systems.
• Monitor and respond to social media comments, posts, and private messages as needed, supporting brand reputation and engagement.
• Handle calls resulting in the retention of subscriptions

Qualifications:
• 1–3 years of customer service experience (preferably in e-commerce or call center environments)
• Strong English communication: Near-native fluency, clear speaking ability, and professional written communication.
• Reliable setup: Dedicated computer, fast/stable internet, and quiet work environment (headset preferred).
• Customer support systems: Experience with Gorgias or similar platforms (Zendesk, Freshdesk, etc.).
• Phone support skills: Comfortable handling inbound calls with strong listening, problem-solving, and de-escalation abilities.
• E-commerce familiarity: Understanding of order inquiries, cancellations, returns, and basic shipping workflows.
• Social media experience: Ability to respond to comments, posts, and DMs in a brand-appropriate tone.
• Detail-oriented & organized: Accurate documentation, multitasking, and adherence to SOPs.
• Retention mindset: Able to resolve issues while improving customer satisfaction and reducing churn.
• Tool proficiency: Comfortable with common business tools (Google Workspace, Shopify or similar).

Success Metrics:
• Customer Satisfaction (CSAT): Maintain a high CSAT score (e.g., 90%+), reflecting positive customer experiences across calls, email, and social interactions.
• Response & Resolution Time: Meet or exceed targets for first response time and ticket resolution speed in Gorgias while maintaining quality.
• Tickets Closed: Meet or exceed targets for the number of tickets closed while maintaining accuracy, proper documentation, and adherence to SOPs.

SKILL REQUIREMENT

Phone Support English Speaking Gorgias

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0120
Total Execution Time	0.0132

GET DATA

No GET data exists

MEMORY USAGE

1,503,576 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Service-Ecommerce-Health-1652300

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0071 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1652300 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 936540 LIMIT 1
0.0011	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1652300 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-24',ej.date_added) duration_days, DATEDIFF('2026-08-24',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-24',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1652300'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1652300
0.0008	UPDATE employer_jobs SET hit_counts = '*May-21-2026=1158May-22-2026=222May-23-2026=105May-24-2026=87May-25-2026=73May-26-2026=128May-27-2026=70May-28-2026=24May-29-2026=10May-30-2026=5May-31-2026=12Jun-01-2026=9Jun-02-2026=18Jun-03-2026=2Jun-04-2026=2Jun-05-2026=4Jun-09-2026=3Jun-10-2026=1Jun-12-2026=2Jun-13-2026=2Jun-14-2026=1Jun-15-2026=2Jun-16-2026=30Jun-17-2026=5Jun-18-2026=2Jun-19-2026=1Jun-21-2026=1Jun-24-2026=1Jun-30-2026=3Jul-01-2026=6Jul-04-2026=3Jul-05-2026=2Jul-07-2026=1Jul-10-2026=1Jul-11-2026=4Jul-21-2026=1Jul-24-2026=5Jul-25-2026=6Jul-28-2026=1Jul-29-2026=2Aug-03-2026=2Aug-04-2026=38Aug-05-2026=8Aug-06-2026=2Aug-07-2026=5Aug-10-2026=6Aug-13-2026=3Aug-18-2026=5Aug-19-2026=9Aug-20-2026=3Aug-21-2026=18Aug-22-2026=3**Aug-24-2026=2' WHERE job_id= '1652300'
0.0007	`UPDATE employer_jobs SET monthly_hits = '*May-2026=1893Jun-2026=89Jul-2026=32*Aug-2026=103' WHERE job_id= '1652300'`
0.0009	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1652300' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1652300
0.0009	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '936540' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1787600789
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Service-Ecommerce-Health-1652300
csrf-token	2d89f8f3ec59ac75b0cd34e5ee46fb60

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.141
HTTP_DNT

Customer Service - Ecommerce Health

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?