Shopify Ecommerce Operations Manager — Clothing Brand

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$900-1,300/month

: HOURS PER WEEK

40

: DATE UPDATED

Jun 4, 2026

JOB OVERVIEW

We're a fast-growing direct-to-consumer fashion brand based in Europe doing ~€250K/month in revenue and scaling toward €1M/month. We need ONE smart, ownership-minded operations manager to run the day-to-day so the founder can focus on growth. This is a long-term role, not a project.

You'll be the right hand running the store. If you're a junior VA looking to do data entry, this isn't the role. If you've managed a real Shopify business end-to-end and want to grow with one, keep reading.

--- WHAT YOU'LL OWN DAY-TO-DAY ---

STORE OPERATIONS

- Confirm every order older than 72h is fulfilled and chase what isn't with our supplier
- Pay supplier invoices on a recurring schedule
- Monitor Shopify Payments / Stripe payouts and flag anomalies
- Maintain our supplier product list

CUSTOMER SERVICE

- Clear the inbox to zero by 6 PM CET every day with the help of AI
- Reply to standard tickets using our existing playbook (AI drafts most replies — you approve / edit / send)
- Escalate refund / return / chargeback threats to the founder with a one-line summary
- Weekly: report top 3 complaint themes

DAILY REPORTING

- Update a performance dashboard with yesterday's revenue, orders, ad spend, ROAS
- Spot anomalies and flag them by 10 AM every morning

META ADS

- Track daily ad spend and pause underperforming ads (rule-based — you execute, you don't optimize from scratch)
- Brief and submit 1 new ad concept per day to the creative team

INSTAGRAM CONTENT (Canva + CapCut workflow)

- Post 3 pieces of content per day using our templates
- Post and review IG Stories
- Scrape and save inspiration from a curated list of competitor accounts
- Delete negative / spam comments

WEEKLY LAUNCHES

- Coordinate weekly product launches: assets ready, product page live, email + social scheduled

MONTHLY / PROJECT WORK

- Plan one 12-post photoshoot per month
- Help recruit additional creative tea ---------- mbers

--- REQUIRED SKILLS (must-have, do not apply without these) ---

- 3+ years managing a Shopify store doing $500K+/year
- Hands-on experience with Meta Ads Manager — you can read a campaign and tell me if it's healthy
- Front, Gorgias, Zendesk, or similar CS tool
- Canva + CapCut proficiency (we'll see your work in the application)
- Excellent written English (you reply to customers)
- Comfortable with a Notion-based task system
- Available 9 AM – 6 PM CET (Europe time, roughly 3 PM – 12 AM Manila)

--- NICE-TO-HAVE ---
- French language
- Experience with clothing brands
- Klaviyo / email marketing

--- COMPENSATION ---

$900/month for the first 30-day paid trial. Bumps to $1,100–1,300/month after a successful trial, based on demonstrated skill. Plus 13th-month and a performance bonus tied to monthly revenue growth.

--- TO APPLY, SEND ME ---

1. Your most recent Shopify store you managed (URL + your role)
2. A 1-minute Loom walking through how you'd handle this scenario: a customer messages at 5:55 PM saying "Where's my order #1234? I want a refund." Talk through what you'd check and how you'd reply.
3. Your salary expectation.
4. The word hello at the top of your reply so I know you read this whole post.

Applications without all four will be ignored.

SKILL REQUIREMENT

Shopify Ecommerce Shopify

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Shopify Ecommerce Operations Manager — Clothing Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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