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TYPE OF WORK
Full Time
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SALARY
Flexible
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HOURS PER WEEK
40
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DATE UPDATED
Aug 23, 2026
Position Overview
We are seeking a results-driven and client-facing Customer Success Manager, Marketing to manage paid advertising and digital marketing strategy for assigned clients.
This role will take ownership of the client's paid media strategy, campaign performance, and digital marketing recommendations. You will work directly with clients to understand their goals, develop realistic marketing strategies, present campaign recommendations, monitor performance, and coordinate with internal creative and fulfillment teams to ensure campaigns are executed effectively.
This role is focused specifically on paid advertising and digital marketing strategy and will work alongside the Fulfillment team, who owns the overall client relationship and onboarding process.
Key Responsibilities
Campaign Strategy & Management: Develop, launch, manage, and optimize paid advertising campaigns based on client goals, audience, budget, and historical performance.
Performance & Budget Monitoring: Track campaign metrics and spend to identify issues, opportunities, and trends, and take corrective action as needed.
Optimization & Scaling: Make data-driven adjustments to improve lead generation, conversion performance, and efficiency while identifying opportunities to scale.
Digital Marketing Strategy: Develop recommendations across offers, landing pages, creative, targeting, funnels, and other digital marketing components that impact campaign performance.
Campaign Proposals: Present campaign strategies, budgets, recommendations, and expected outcomes to clients.
Client Strategy & Communication: Participate in client strategy meetings and clearly communicate campaign performance, recommendations, challenges, and next steps. Proactively manage client expectations and marketing needs.
Expectation Management: Set realistic expectations around performance, budgets, and outcomes and recommend alternatives when client requests are not supported by data or strategy.
Client Education: Help clients understand advertising metrics, campaign requirements, budgets, and strategic recommendations.
Creative & Team Collaboration: Work with creative and fulfillment teams to communicate campaign objectives, requirements, client feedback, and execution priorities.
Quality Control & Proactive Management: Review campaigns for accuracy and compliance and proactively identify issues or opportunities before they impact performance.
Qualifications & Skills
Paid Media Experience: 3+ years of hands-on experience managing paid advertising campaigns
Digital Marketing Strategy: Strong understanding of digital marketing, paid media, lead generation, conversion funnels, audience targeting, creative strategy, and campaign optimization.
Account Management: Previous experience managing client communication and setting marketing expectations with clients.
Must have previous experience working with teams to deliver results in marketing funnels, including paid advertising.
Campaign Expertise: Demonstrated experience creating, analyzing, optimizing, and scaling marketing campaigns, with a strong focus in paid advertising.
Data-Driven: Strong ability to analyze campaign metrics and use data to make strategic decisions.
Client Communication: Excellent written and verbal English communication skills with the ability to explain marketing concepts clearly to clients.
Strategic Thinking: Ability to turn client goals into practical, data-driven marketing strategies.
Expectation Management: Comfortable communicating when client expectations or requested outcomes are not realistic based on budget, market conditions, or historical data.
Team Collaboration: Experience working with creative and marketing teams to execute digital campaigns.
Problem-Solving: Proactive and analytical with the ability to identify and address campaign issues before they impact performance.
Attention to Detail: Strong attention to campaign settings, budgets, targeting, metrics, and overall account performance.
AI Tool Proficiency: Familiarity with AI tools such as ChatGPT, Claude, or similar tools to improve research, analysis, strategy development, and productivity.
What We Offer
Consistent 40 hours per week schedule
Supportive onboarding and structured training program
Opportunity to manage accounts for a variety of clients
Direct involvement in client marketing strategy and campaign development
Collaborative environment working with creative, marketing, and client success teams
Clear path for performance-based growth and promotion within the company
