Inbound Sales & Dispatch Specialist

Inbound Sales & Dispatch Specialist
Growth Pathway to Sales Manager / Team Leader

Company: Staff Connect (on behalf of our client)
Location: Remote – Philippines-based
Employment Type: Full-time (40 hours per week)
Compensation: Competitive base salary + performance incentives + sales bonuses, with high performers able to earn up to PHP 70,000 per month through bonus opportunities.
Schedule: Rotating 10-hour shifts across AEST business hours, with approximately 3–4 shifts rostered per week.
Leave: One week paid leave per year

About the Client

Our client is Australia’s leading misfuelling specialist, providing nationwide roadside assistance to motorists who a ---------- put the wrong fuel in their vehicle.

Their team supports customers during stressful situations by delivering fast, professional, and empathetic service while coordinating technicians across Australia.

Staff Connect is partnering with the client to build and expand their offshore operations team in the Philippines, creating strong long-term career opportunities for high-performing individuals with leadership potential.

The Opportunity
Inbound Sales & Dispatch Specialist
Career Progression to Sales Manager / Team Leader

This is a fast-paced, sales-driven role focused on converting inbound enquiries into confirmed bookings while delivering exceptional customer support.

You will manage inbound roadside assistance calls, coordinate technicians nationwide, and ensure urgent jobs are handled efficiently from start to finish.

This role is best suited to candidates with previous roadside assistance, emergency dispatch, towing, transport coordination, or high-volume dispatching experience, as the environment requires strong multitasking skills, urgency, and confidence managing time-sensitive situations.

High-performing tea ---------- mbers who consistently achieve strong sales results and operational excellence will have the opportunity to progress into leadership roles and eventually help manage the offshore team.

Performance Expectations

Successful candidates will be expected to:

- Achieve a minimum of 35 confirmed jobs sold per month
- Maintain strong inbound conversion rates
- Deliver exceptional customer service under pressure
- Efficiently coordinate and manage live dispatch operations
- Accurately handle bookings, job updates, and technician coordination
- Maximise every inbound sales opportunity

This role is ideal for individuals who are confident in sales, highly organised, calm under pressure, and experienced in fast-moving dispatch environments.

Key Responsibilities
Inbound Sales & Customer Service
- Handle inbound calls from customers requiring urgent roadside assistance
- Convert enquiries into confirmed bookings through confident communication and objection handling
- Deliver calm, empathetic, and professional customer support
- Collect deposits and accurately record booking information
- Meet and exceed monthly sales targets and KPIs

Dispatch & Operations Coordination
- Coordinate technicians across Australia using dispatch and booking platforms
- Monitor live jobs and technician availability in real time
- Manage cases from initial enquiry through to completion
- Communicate with customers and technicians via phone, Slack, Gmail, and SMS
- Prioritise urgent and high-pressure jobs efficiently

Quality Control & Administration
- Review jobs daily to ensure accurate completion and closure
- Identify missed opportunities, incomplete bookings, or operational issues
- Maintain accurate records in GeoOp and Xero
- Ensure ETAs, notes, discounts, and call outcomes are properly logged
- Support operational compliance and workflow accuracy

Process Improvement & Team Support
- Assist with updating templates, documents, and operational processes
- Participate in Slack huddles, training sessions, and coaching
- Support escalated customer concerns when required
- Contribute ideas to improve dispatch efficiency and customer experience
- Be comfortable participating in video meetings and team collaboration

What We’re Looking For
Essential Requirements
- Minimum 2 years’ experience in:
- Roadside assistance dispatch
- Emergency or high-volume dispatch environments
- Strong understanding of fast-paced roadside assistance workflows and urgent customer situations
- Experience coordinating mobile technicians and managing live jobs in real time
- Ability to confidently explain services and convert inbound enquiries into confirmed bookings
- Strong communication and objection-handling skills
- Excellent attention to detail when managing bookings, ETAs, and customer updates
- Calm, professional, and solutions-focused under pressure
- Comfortable supporting customers dealing with vehicle misfuelling i ---------- , including fuel extraction, fuel replacement, and vehicle testing services
- Proficient in Google Workspace, Gmail, and web-based dispatch systems
- Comfortable using Slack and participating in online meetings and huddles
- Reliable work-from-home setup with stable internet connection

Highly Regarded
- Previous experience in:
- Misfuelling or fuel recovery services
- Automotive roadside assistance
- Mechanical or vehicle service coordination
- Knowledge of Australian roads and geography
- Experience working with Australian customers or operations
- Leadership, coaching, or tea ---------- ntoring experience

What’s in It for You
- Fully remote work-from-home opportunity
- Competitive salary with performance-based incentives
- Clear progression pathway into leadership roles
- Ongoing training and development
- Opportunity to work with a growing international team
- Supportive and collaborative work culture
- Long-term career growth opportunities for high performers