HELP DESK SUPPORT SPECIALIST (Tier 1)

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: TYPE OF WORK

Full Time

: SALARY

PHP 25000

: HOURS PER WEEK

38

: DATE UPDATED

Jun 22, 2026

JOB OVERVIEW

HELP DESK SUPPORT SPECIALIST (Tier 1) | Full-time | Work From Home

We are a US-based telecom support company from Colorado looking for a reliable and skilled Filipino virtual staff to join our growing remote support team.

This is a LONG-TERM, FULL-TIME role for someone who is serious about building a stable career with a well-established American company.
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WHAT YOU WILL DO:
- Handle and resolve client support tickets using our ticketing system (ZOHO Desk / ServiceNow)
- Respond to client concerns via email, phone, and chat
- Open, track, and close tickets on time
- Assist with telecom tasks: line activations, suspensions, device upgrades via carrier portals (AT&T, Verizon, Sprint)
- Support multiple client accounts and learn their specific needs
- Attend monthly team calls and quarterly account reviews
- Escalate complex issues when needed
- Provide excellent customer service at all times

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WHO WE ARE LOOKING FOR:
- Strong English communication skills (written and spoken)
- Background in customer service, BPO, or IT help desk is a big advantage
- Familiarity with US telecom carriers (AT&T, Verizon) is a plus—but we will train the right candidate
- Knows how to use Microsoft Office (especially Excel)
- Detail-oriented, can multitask, and works well independently
- Has a reliable internet connection (at least 25 Mbps) and a quiet WFH setup
- College graduate preferred but not required — we value experience and work ethic

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SCHEDULE:
Monday to Friday | US Mountain Time (approx. 10 PM – 7 AM PHT or as assigned per shift)
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This is a great opportunity if you are looking for stability, growth, and a chance to work with a professional US company — all from home.

To apply, send your updated resume and a short introduction about your relevant experience to ----------

SKILL REQUIREMENT

Bpo Operations Management Technical Support Customer Service

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HELP DESK SUPPORT SPECIALIST (Tier 1)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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