Operations & Customer Success Manager — Premium D2C Brand (Long-Term Right Hand Role)

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: TYPE OF WORK

Full Time

: SALARY

2-4$ per hour, excl bonusses

: HOURS PER WEEK

40

: DATE UPDATED

May 19, 2026

JOB OVERVIEW

We are a fast-growing premium D2C brand based in the Netherlands, selling to clients across Europe, the UK, the US, and the Middle East. We are looking for one person to become the operational right hand of our two founders. This is not a task-taker role. This is a build-with-us role.
You will own the full customer journey from lead to repeat buyer, and you will own the operational backbone that keeps that journey running.
What you will be responsible for
Lead and customer management. Every lead that comes in from Facebook and Google is yours. You qualify them, you build the relationship, you guide them toward purchasing a sample, and you follow up until they convert into a bulk order. You work inside our cadence and our tone of voice. You do not push. You build trust.
Sample-to-bulk conversion. Once a sample is on the way, you own the follow-up. Tracking updates, arrival check-ins, experience check-ins, and the conversation that moves them from sample to bulk. You schedule short calls with the founders when needed.
Supply chain oversight. You monitor all outgoing shipments. When a delivery is not moving smoothly, you take action. You communicate with our third-party logistics partners, last-mile carriers, and the customer to keep things on track. Nothing slips through.
Customer retention. After delivery, you check in. You make sure everything arrived in good condition. You build the relationship that turns a one-time buyer into a repeat client.
Supplier coordination. You join our supplier group chats and our Shopify backend. You make sure every order is fulfilled on time. If something is off, you flag it with the supplier directly. You also monitor stock levels and raise concerns before they become problems.
What we expect from you
Fluent, near-native written English. Our brand voice is calm, premium, and confident. You must be able to write that way naturally.
Customer-facing sales experience. You have done outbound or inbound sales before. You understand how to move a conversation forward without being pushy. Copywriting experience is a strong plus.
Extreme responsiveness. This is non-negotiable. You are at your screen during working hours. You reply fast. You do not let conversations go cold. If you know you are not someone who lives near your laptop and responds within minutes, this role is not for you.
Working hours that overlap with the Netherlands, roughly 08:00 to 16:00 NL time. Full-time, 40+ hours per week.
Comfort with digital tools. We work in ---------- , Gmail, WeChat, Shopify, and our own custom software. We will train you on everything. What matters is that you learn fast and stay organized.
Ownership mentality. You think one step ahead. You spot problems before we do. You bring solutions, not questions.
What we offer
A base rate of 2 to 4 USD per hour depending on experience, paid weekly or biweekly. On top of that, we offer sales bonuses that can add several hundred dollars per month based on conversions and bulk orders you close.
More importantly, this is a long-term position. You grow with us. As we scale, your responsibilities, your compensation, and your role grow with the company. We are looking for someone who wants to be here in two years, not someone looking for a short gig.
Direct access to the founders. You will work side by side with us. You will see how a premium brand is built from the inside.
How to apply
Send a short message telling us:

Why this role fits you specifically.
Your experience with customer-facing sales or account management.
A short writing sample. One paragraph in English replying to a hypothetical customer who has just received a sample and is hesitant to place a bulk order.
Confirm you can work 40+ hours per week aligned with NL business hours.
Start your message with the ???? emoji so we know you read the full description.

We start with a paid trial week. If it clicks on both sides, we move into a long-term agreement immediately.
We are hiring ASAP.

SKILL REQUIREMENT

Operation Management Customer Relationship Management AI Tools

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Operations & Customer Success Manager — Premium D2C Brand (Long-Term Right Hand Role)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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