CUSTOMER CARE & QUOTE COORDINATOR

CUSTOMER CARE & QUOTE COORDINATOR
High Ticket Outdoor Products / Custom Coop Industry

Remote Role – Philippines Preferred
Long Term Growth Opportunity

THIS IS NOT:
A simple customer service role
A passive VA position
A copy-and-paste reply role

We are looking for a highly organized, proactive, and confident Customer Care & Quote Coordinator to help manage customer communication for a fast-growing high-ticket outdoor products company.

Our customers are purchasing premium chicken coops, duck coops, outdoor buildings, and custom setups ranging from several thousand dollars to well over five figures.

This role requires someone who can confidently communicate with customers, keep conversations moving forward, build trust, and manage many moving parts without becoming overwhelmed.

WHAT WE ARE LOOKING FOR

You should be:

Comfortable communicating by text, email, phone, and Zoom
Fluent in written and spoken English
Warm, conversational, and professional
Highly organized and detail oriented
Able to confidently follow up without sounding pushy
Comfortable handling many conversations at once
Calm under pressure and able to problem solve independently
Able to learn product features, layouts, shipping processes, and customization options
Reliable, proactive, and consistent
Comfortable working in a fast-moving environment with changing priorities
EXPERIENCE THAT IS A PLUS

Experience in any of the following areas is a major advantage:

Customer relationship management
Sales coordination
High ticket customer support
Quote follow-up
Appointment setting
Logistics coordination
Home improvement or outdoor structure industries
Long sales cycle businesses
Text and email-based customer communication

Additional experience and skills that are a major plus:

Experience with Shopify
Experience with HubSpot or CRM systems
Experience managing Gmail inboxes and customer communication
Comfortable using Google Docs, Google Sheets, and online systems
Strong written organization and communication skills
WHAT YOU WILL BE DOING
Following up warm inbound leads
Helping customers through the quote process
Answering customer questions by text, email, and phone
Collecting customer information, measurements, and site photos
Helping organize and manage shipping and delivery communication
Following up on unanswered quotes and keeping conversations active
Assisting customers with financing information and next steps
Updating CRM systems and customer notes
Helping create a smooth, personal customer experience from first inquiry through delivery

This role involves managing multiple active customer conversations, changing priorities, custom orders, shipping coordination, and time-sensitive follow-up.

You must be comfortable working in an environment where details matter, responsiveness is important, and customers are making major purchasing decisions.

VERY IMPORTANT — PLEASE READ CAREFULLY

This is a relationship-based role, not a high-pressure sales role.

Many customers spend days or weeks researching before purchasing. The ideal candidate understands how to build trust, communicate consistently, and professionally guide conversations over time.

Strong communication and reliability are extremely important in this role.

The ideal candidate is expected to:

Respond to customer texts and emails promptly during working hours
Maintain communication consistency throughout the day
Answer incoming phone calls quickly whenever possible
Keep customer conversations moving forward without long delays
Be highly dependable and responsive
Communicate proactively rather than reactively
THIS ROLE IS NOT A GOOD FIT FOR SOMEONE WHO:
Waits to be told every step
Gives short or robotic replies
Avoids follow-up
Gets overwhelmed easily
Disappears under pressure
Struggles with organization
Cannot confidently guide conversations
Has multiple simultaneous jobs or commitments that interfere with responsiveness and communication quality
WE ARE LOOKING FOR SOMEONE WHO CAN:
Keep ---------- ntum moving
Build trust naturally
Communicate clearly and warmly
Stay organized across many active conversations
Learn quickly
Handle details carefully
Represent the company professionally
Think independently and solve problems proactively
OUR PRODUCTS & CUSTOMERS

This is not basic Shopify support.

Customers often have questions involving:

Custom coop layouts
Shipping logistics
Gate and access clearance
Site preparation
Ventilation options
Electrical add-ons
Breed-specific setups for chickens, ducks, geese, and other poultry
Delivery timing and coordination
Financing questions
Customization requests

You must be comfortable learning detailed product and logistics information over time.

BASIC MATH REQUIREMENTS

Basic math skills are important for this role.

You should be comfortable with:

Calculating square footage and dimensions
Reading measurements and layouts
Basic algebra and problem solving
Understanding simple calculations related to coop sizing, layouts, and customer setup questions

You do not need advanced math skills, but you should be comfortable working with numbers and dimensions confidently and accurately.

IDEAL CANDIDATE

You should:

Be highly dependable
Be comfortable working independently
Have excellent written communication skills
Be comfortable learning technical product details
Have strong internet, audio, and camera quality
Be willing to work overlapping US Central Time business hours
Be comfortable with Zoo ---------- etings and occasional customer calls
Be proactive rather than reactive
Be comfortable in a fast-moving small business environment
Care deeply about customer experience and long-term company reputation
PAY STRUCTURE

Compensation will depend on experience and qualifications and will be discussed during the interview process.

Base pay plus performance incentives available
Long term advancement opportunities available for the right candidate
MANDATORY APPLICATION TASK — READ CAREFULLY
DO NOT apply with:
Generic copy-and-paste applications
One-line introductions
PDF resume only

Applications without a VIDEO introduction will be ignored.

YOU MUST SEND:
1. A 2–3 minute YouTube or Google Drive video introduction

In your video:

Introduce yourself professionally
Explain your relevant experience
Explain why you would be a good fit for this role
Demonstrate your communication style and confidence
Respond to this customer scenario:

“A customer says they love the coop, but they are nervous about spending thousands of dollars online and are unsure about the shipping cost. How would you respond?”

2. Written Response Task

Additionally, include a short written response to the following customer scenarios as part of your application:

Scenario 1

“A customer received a shipping quote and has not responded for 5 days. Please write a short follow-up message you would send by text or email to reconnect with the customer naturally and professionally.”

Scenario 2

Customers often ask how many chickens can comfortably fit inside different coop sizes. A comfortable amount of interior coop space is approximately 4 square feet per chicken.

Please calculate the square footage and approximate comfortable chicken capacity for the following coop sizes:

Coop A: 6 ft x 8 ft
Coop B: 8 ft x 12 ft

Then briefly explain which coop provides more interior space and approximately how many additional chickens it could comfortably accommodate.

We are looking for communication that feels warm, professional, conversational, and human — not robotic, scripted, or AI-generated.

This is part of our communication, organization, and problem-solving assessment.

FINAL NOTE

We are building a long-term team for a fast-growing niche business with high standards for customer experience and communication.

This role is best suited for someone who is proactive, organized, calm under pressure, detail oriented, and genuinely enjoys helping customers through important purchasing decisions.

If you are looking for a casual side role, this position is probably not the right fit.

If you are reliable, ambitious, detail oriented, and excited to grow with a long-term company, we would love to hear from you.