Customer Service & Automotive Parts Call Specialist – Headlights

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: TYPE OF WORK

Full Time

: SALARY

$600/Month

: HOURS PER WEEK

40

: DATE UPDATED

Jun 18, 2026

JOB OVERVIEW

We are an automotive lighting company selling OEM/recycled headlights to body shops, collision centers, insurance-related buyers, and repair facilities across the United States.

We are looking for a serious, sharp, professional customer service specialist who can handle calls, emails, order updates, tracking requests, returns, and basic headlight availability questions.

This job is NOT for beginners. You must be comfortable speaking with American customers on the phone.

Main Responsibilities:
• Answer incoming customer calls professionally.
• Speak with body shops, insurance-related buyers, and repair facilities.
• Check if a specific headlight is available using part numbers, stock numbers, or vehicle information.
• Ask customers for the correct information: email, phone number, shipping address, VIN, part number, photos, RO/PO number, and any details needed to confirm fitment.
• Provide tracking numbers and delivery updates to customers.
• Help customers with return requests.
• Send return instructions and return emails using our company templates.
• Communicate clearly with our billing/invoice employee.
• Follow up with customers who need invoices, tracking, return help, or order updates.
• Keep notes organized and make sure nothing is missed.
• Handle calls calmly, professionally, and with confidence.

Required Skills:
• Perfect or near-perfect American English accent.
• Strong phone communication skills.
• Must sound professional, confident, and clear.
• Must be a car enthusiast or have strong automotive knowledge.
• Must understand basic car parts, headlights, vehicle models, part numbers, and fitment.
• Must be comfortable learning automotive systems and checking inventory.
• Must be organized and detail-oriented.
• Must be fast, reliable, and able to follow instructions exactly.
• Must have good internet, a quiet work environment, and a reliable computer.

Very Important:
If you do not have a strong American accent, please do not apply.
If you are not interested in cars or automotive parts, please do not apply.
If you are not comfortable taking phone calls all day, please do not apply.

We need someone who can eventually handle most of the customer communication work that the owner currently handles.

SKILL REQUIREMENT

Customer Service English Sales

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Customer Service & Automotive Parts Call Specialist – Headlights

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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