Level 2/3 IT Technician (MSP Experience Required)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: WAGE / SALARY

Based on Experience

: HOURS PER WEEK

38

: DATE UPDATED

May 15, 2026

JOB OVERVIEW

Level 2/3 IT Technician (MSP Experience Required)

We are looking for a skilled and proactive Level 2/3 IT Technician to join a growing US-based MSP (Managed Service Provider). If you have strong experience supporting users in an MSP environment and enjoy solving technical issues while working with modern cloud and security tools, we'd love to hear from you.

This role is ideal for someone who is technically strong, customer-focused, and comfortable handling a variety of support tasks independently.

What You'll Do:
Provide Level 2/3 technical support and resolve a wide range of IT issues
Manage and troubleshoot tickets using ConnectWise PSA and ConnectWise Automate
Support and administer Microsoft 365 environments
Handle user management, troubleshooting, and migrations
Provide desktop support for both Windows and Mac
Configure and troubleshoot Microsoft Azure and Azure Virtual Desktop (AVD)
Configure and manage firewall solutions
Support and maintain Avanan security systems
Monitor and manage endpoint security through SentinelOne
Document troubleshooting steps, solutions, and system changes
Work closely with clients and provide excellent customer support
Stay updated with emerging technologies and best practices
Requirements:

? At least 3+ years of MSP experience (strongly preferred)
? Experience in a Level 2 or Level 3 IT Support role
? Hands-on experience with:

ConnectWise PSA
ConnectWise Automate
Microsoft 365 Administration
Azure & Azure Virtual Desktop (AVD)
Windows and Mac desktop support
Firewall configuration and management
Avanan
SentinelOne

? Excellent communication skills
? Strong troubleshooting and problem-solving skills
? Able to work independently with minimal supervision
? Comfortable speaking with clients and explaining technical concerns in simple terms

Bonus Points:

Microsoft certifications
Azure certifications
SentinelOne certifications
Other relevant IT certifications
Why Join Us?

Benefits:**
Fully remote:
Salary - Based on experience x 40 hours in a week. (Salary every Friday)
Opportunities for professional development and growth.
Dynamic and supportive work environment.
Full time, Monday to Friday, 9AM - 5PM EST
Job Security and Stability
PTO
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Technical Requirements:
USB Headset with Noise Cancellation feature
Working Webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps cable connection
Backup Internet Service Speed: at least 10 Mbps

Technical Requirements:
USB headset with noise-cancellation feature
Working webcam
Computer with at least 1.8 GHz processor and 4GB RAM
Main internet speed: 25 Mbps minimum
Backup internet speed: 10 Mbps minimum

SKILL REQUIREMENT

IT Azure ConnectWise

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0676
Total Execution Time	0.0689

GET DATA

No GET data exists

MEMORY USAGE

1,512,776 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Level-23-IT-Technician-MSP-Experience-Required-1647288

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0618 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1647288 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 866539 LIMIT 1
0.0453	SELECT COUNT(DISTINCT t.id) as cnt FROM `t_thread` `t` INNER JOIN `t_message` `m` ON `t`.`id` = `m`.`thread_id` INNER JOIN `t_message_employer` `e` ON `m`.`id` = `e`.`message_id` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1647288 AND `misc`.`id` IS NULL
0.0006	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-06-20',ej.date_added) duration_days, DATEDIFF('2026-06-20',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-06-20',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1647288'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1647288
0.0007	UPDATE employer_jobs SET hit_counts = '*May-15-2026=347May-16-2026=58May-17-2026=53May-18-2026=62May-19-2026=50May-20-2026=41May-21-2026=24May-22-2026=13May-23-2026=13May-24-2026=4May-25-2026=6May-26-2026=15May-27-2026=7May-28-2026=5May-29-2026=4May-30-2026=4May-31-2026=7Jun-01-2026=11Jun-02-2026=18Jun-03-2026=9Jun-04-2026=4Jun-05-2026=5Jun-06-2026=1Jun-07-2026=4Jun-08-2026=3Jun-09-2026=4Jun-10-2026=2Jun-11-2026=9Jun-12-2026=2Jun-13-2026=1Jun-15-2026=1*Jun-20-2026=1' WHERE job_id= '1647288'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*May-2026=713*Jun-2026=75' WHERE job_id= '1647288'`
0.0008	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1647288' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1647288
0.0118	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '866539' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1781934830
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Level-23-IT-Technician-MSP-Experience-Required-1647288
csrf-token	3282cc3f8c60e825146a22f7a7df625f

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
v2	Array ( [enabled] => 1 [url] => https://v2.stage.app.onlinejobs.ph [api_url] => https://v2.stage.api.onlinejobs.ph [cookie_domain] => .onlinejobs.ph [paths] => Array ( [myaccount] => 1 ) )
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.68
HTTP_DNT

Level 2/3 IT Technician (MSP Experience Required)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?