Customer Success Manager

Senior Customer Success Manager (Enterprise SaaS) – Remote (Philippines-Based)
Compensation up to 60,000 php per month

THE COMPANY
DTiQ is a global leader in intelligent video-based surveillance and loss prevention solutions, helping businesses improve operations and protect their assets. With over 20 years of experience and more than 45,000 customers worldwide—including well-known brands like Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle—DTiQ supports over 8 million customer experiences every day.

We are proud to offer a collaborative, inclusive, and growth-oriented work environment where employees are encouraged to learn, develop new skills, and build long-term careers.

For more information on DTiQ visit our website ( ---------- ) or our LinkedIn page (www. ---------- /company/dtiq).

THE ROLE
We’re looking for a highly skilled and detail-oriented Customer Success Manager based in the Philippines that has experience working in the hospitality industry, to support our growing portfolio of enterprise SaaS clients in the QSR (Quick Serve Restaurant) space. This is a fully remote role where you’ll collaborate closely with a US-based team and play a key role in driving customer value, retention, and growth.

Application Link: ----------

What You’ll Do
• Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction
• Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders
• Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues)
• Identify opportunities for account growth, expansion, and increased product adoption
• Act as the voice of the customer and advocate for improvements with internal teams
• Deliver a high standard of service with strong attention to detail and follow-through

What We’re Looking For
• Experience working in the hospitality industry
• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role
• Proven experience managing enterprise-level SaaS accounts
• Experience working with US-based clients or companies (comfortable with time zone overlap)
• Strong background in SaaS environments, ideally in companies with $25M+ ARR
• Demonstrated ability to lead QBRs and drive customer engagement strategies
• Excellent English communication skills (verbal and written)
• Highly organized with exceptional attention to detail
• Proactive, with a strong sense of ownership and urgency
• Collaborative team player who thrives in fast-paced, remote environments

Why Join Us
• Work directly with a global, high-growth SaaS company
• Competitive compensation aligned with top Philippine market rates
• Remote-first culture with flexible working arrangements
• Opportunities for career growth and exposure to international clients
• Be part of a supportive, respectful, and high-performing team

HOW TO APPLY

Application Link: ----------

As part of our standard recruitment procedure, we kindly ask that you complete your application through Rippling, our global Human Resources Information System (HRIS). This platform is used globally at DTiQ to ensure a consistent and secure way of managing candidate information.

What to expect:
We understand that this process may be different from traditional application methods commonly used in the Philippines, such as submitting resumes via email or by job postings. Our HRIS system will require you to:
• Create a profile with a username and password for you to access throughout the recruiting process and if hired, it will be used for timekeeping and payroll.
• Re-enter details already included in your resume (this helps us standardize globally). We recognize this may seem repetitive but it ensures your profile is properly integrated into our global system which is necessary to schedule interviews and onboard.
• Upload supporting documents such as your CV.

Once your profile is complete in Rippling, we’ll begin to schedule interviews with qualified candidates. The interview will last up to an hour and may include 1-2 people (the direct hiring manager and potentially a department lead).

Hired candidates will be engaged through an Employment of Record (EOR) at the start of employment. This is a widely used approach by international companies to hire talent in countries where we do not yet have a legal entity and allows us to comply with legal regulations. This means that Rippling, our EOR provider in the Philippines will officially employ you on behalf of DTiQ Technologies while you will work day-to-day with our team. Under this arrangement salary, government contributions and taxes are processed in compliance with Philippine regulations. DTiQ will manage your daily work, performance and career development. If you have further questions about this arrangement, please let me know and I’d be happy to address it with you.

Is my data secure?
Yes, the system complies with international data privacy standards and your information will only be accessed by authorized personnel.

What if I experience technical issues?
If you have any trouble in the Rippling system, please reply to this message so we can assist you properly.

We truly appreciate your time and effort in completing these next steps. If you have any questions or concerns, please reach out – I’m here to help.

At DTiQ, we value dedication, teamwork, and continuous improvement. If you are looking for a stable job with opportunities to grow and develop your skills, we encourage you to apply and be part of our global team.