Client Advisor / Crisis Response Coordinator (US Hours) (MALE)

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: TYPE OF WORK

Full Time

: SALARY

800

: HOURS PER WEEK

48

: DATE UPDATED

Jul 11, 2026

JOB OVERVIEW

We are hiring 3 Client Advisors / Crisis Response Coordinators to join our remote team. (Please send a 60-second English voice recording introducing yourself, explaining why you are a strong fit, and summarizing your phone-based sales or client support experience.)

This role has a sales component, but it is not an aggressive sales role. You will not be pushing a product to random leads. Your job is to respond quickly to inbound inquiries, calm the client when needed, understand the urgency of the case, explain how the service works, recommend the right service package, and guide the client through agreement, payment, onboarding, and handoff to our operations team.

We are looking for candidates with a mature, steady, confident phone presence. The right person should sound calm under pressure, communicate clearly with US-based clients, and handle sensitive conversations professionally.

What You’ll Do
- Respond to inbound leads through phone, SMS, WhatsApp, email, and messaging platforms within minutes.
- Conduct first consultations by listening to the client’s situation, assessing urgency, and recommending the most suitable service package.
- Explain the services, pricing, onboarding steps, contracts, and expectations clearly.
- Guide clients through the agreement, payment, and onboarding process.
- Coordinate with the operations team after the client signs up to ensure a smooth case handoff.
- Follow up with clients at key milestones, including after 24 hours, weekly updates, and service completion.
- Maintain accurate records in our dashboard, including lead status, call notes, messages, contracts, and follow-up tasks.
- Collect client feedback and reviews after successful service completion.
- Work reliably during your assigned shift to ensure fast response coverage.

What We’re Looking For
- At least 2 years of phone-based sales, customer service, client consultation, call center, or account support experience.
- Clear spoken English and the ability to communicate confidently with US-based clients.
- Calm, mature, and professional phone manner.
- Strong empathy and emotional control when speaking with distressed clients.
- Ability to guide a conversation without sounding pushy or aggressive.
- Experience handling objections, pricing conversations, and follow-ups.
- Strong reliability. Late starts and no-shows directly affect client response times.
- Fast and stable internet connection.
- Quiet workspace suitable for professional calls.
- Own computer, headset, and microphone.
- Comfortable using CRM, dashboard, messaging, and calling tools.

Nice to Have
- Experience in legal services, insurance, cybersecurity, financial services, healthcare support, emergency support, trust and safety, or crisis-related customer service.
- Previous experience working with US-based clients.
- Inbound sales, client advisory, retention, or customer success background.
- Experience with tools such as HubSpot, Notion, GoHighLevel, Slack, WhatsApp Business, Aircall, RingCentral, Zendesk, or similar platforms.
- Experience in sensitive client conversations where confidentiality, trust, and clear communication are important.

Priority Shift Schedule
- We are currently hiring for Shift A and Shift C.
| Shift | US Eastern Time | Manila Time |
| Shift A | 8:00 AM – 4:00 PM | 8:00 PM – 4:00 AM |
| Shift C | 12:00 AM – 8:00 AM | 12:00 PM – 8:00 PM |

Compensation & Growth
- Base salary: $800/month
- Commission: 3%–10% on closed deals, depending on monthly performance and collected revenue.
- Additional performance incentives may include:
- Client review bonus and more.

Top performers may be promoted to Senior Client Advisor / Team Lead, with base salary increase and additional training responsibilities.

Employee Benefits:
- Monthly base salary + tiered commission (3-5% of revenue)
- $10 bonus per verified customer review
- $300 retention bonus every 3 months of tenure
- 13th month pay (1× base salary, paid by Dec 20 — soft-conditional on hitting average commission performance)
- 10 days paid annual leave per year
- 3 days paid sick leave per year (no doctor's note required)
- 2× pay if you work on PH regular public holidays
- Full Sunday off — guaranteed weekly rest day

Hiring Process:
- Application review.
- Resume/CV and voice recording review.
- Written screening assessment.
- Live interview with scenario-based questions.
- Mock consultation role-play.
- Reference/profile check.
- Offer, NDA, agreement, and onboarding.

SKILL REQUIREMENT

Inbound Sales

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Client Advisor / Crisis Response Coordinator (US Hours) (MALE)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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