Maintenance Coordination Supervisor

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: TYPE OF WORK

Full Time

: SALARY

$250 - $300 / week

: HOURS PER WEEK

40

: DATE UPDATED

May 13, 2026

JOB OVERVIEW

Heartwood manages 200 short-term and long-term rental properties. We're hiring a
Supervisor to lead our small Maintenance Coordination Team — two Coordinators today,
with room to grow. You'll be accountable for the team's day-to-day performance: making
sure work orders move, vendors deliver, and nothing falls through the cracks.

Reporting & Team
• Supervises: Maintenance Coordination Team (2 Coordinators today; rotating coverage 8
AM – Midnight ET, 7 days/week).
• Works closely with: in-house Maintenance Technicians, Housekeeping leadership,
Property Managers, and third-party vendors.
What You'll Do
• Manage the Coordinator schedule to ensure full coverage across the 8 AM – Midnight ET
window, 7 days a week.
• Run a daily review of URGENT and HIGH work orders with the team; ensure each has a
documented next step and owner.
• Coach the Coordinators on task quality, communication tone, and operational discipline.
• Own backlog health — aging tasks, recurring issues, vendor wait times, and repeat
repairs.
• Manage vendor relationships: approve estimates within the standing threshold, onboard
new vendors, address performance issues, and maintain the preferred vendor directory.
• Spot-check vendor closeouts and review weekly billing accuracy per Heartwood's Work
Order Guidelines.
• Interface with Property Managers, Guest Services, and Housekeeping leadership on
cross-functional issues.
• Maintain and evolve the Coordinator SOPs; onboard new Coordinators as the team grows.
• Step in to cover Coordinator shifts personally when staffing gaps occur.
• Escalate on owner-impact decisions, major safety events, and items over the
approval threshold.

What We're Looking For
• 5+ years in property management and maintenance coordination
• Experience supervising a small remote or VA team.
• Strong written and spoken English — clear, professional, friendly.
• Demonstrated experience managing third-party vendors (scheduling, accountability,
invoice review).
• Comfort with maintenance management software; Breezeway experience is a strong plus.
• High attention to detail, calm under pressure, reliable internet, and availability for US
business hours and on-call rotation.

SKILL REQUIREMENT

Administrative Management Property Management Communication

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Maintenance Coordination Supervisor

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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