Property Manager -Short Rentals

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: TYPE OF WORK

Any

: WAGE / SALARY

$5/hr

: HOURS PER WEEK

48

: DATE UPDATED

May 12, 2026

JOB OVERVIEW

We are looking for a reliable, detail-oriented Virtual Assistant to help manage day-to-day operations for our short-term rental business. This role is ideal for someone who is organized, responsive, professional with guests, and comfortable handling multiple tasks across booking platforms and internal systems.

You will play an important role in ensuring smooth guest communication, coordinating cleaners and maintenance, managing booking-related tasks, and helping deliver a great guest experience.

Key Responsibilities:

Monitor and respond to guest messages across Airbnb, direct bookings, SMS, and other platforms
Maintain a friendly, professional, and helpful tone with guests
Reply to guest inquiries
Coordinate daily cleaning schedules with cleaners through Slack
Communicate early check-ins, late check-outs, same-day turns, and special requests
Manage early check-in and late check-out requests based on availability
Request related fees through Airbnb Resolution Center
Verify security deposits and signed rental agreements before check-in instructions are sent
Check reservations and transactions in OwnerRez
Follow up with guests if deposit holds are missing
Handle maintenance issues by communicating with guests and scheduling maintenance when needed
Create and send guest quotes in OwnerRez
Answer incoming calls through Quo and properly document call details
Help enforce company policies including no off-platform bookings and discount approval procedures
Leave guest reviews when appropriate and send post-stay follow-up messages
Turn off automated guest messages when a guest is having a negative experience
Monitor team communication through WhatsApp during shift hours
Send an end-of-day report summarizing daily activity, concerns, maintenance, pending follow-ups, and operational updates

Requirements:

Previous experience in short-term rental, Airbnb, hospitality, property management, or customer service preferred
Excellent written English and strong communication skills
Highly responsive and able to manage time-sensitive guest communication
Strong attention to detail and ability to follow SOPs exactly
Comfortable using or learning tools like Airbnb, OwnerRez, Slack, WhatsApp, Quo, and Schlage
Able to manage multiple conversations and tasks at once
Professional judgment and willingness to ask questions before confirming uncertain information

Ideal Candidate:

Organized and dependable
Calm under pressure
Friendly and professional with guests
Proactive with follow-up and communication
Comfortable working independently while staying aligned with the team

Work Expectations:

Must be available to check messages consistently during shift hours 9am -6pm est.
Must respond quickly to urgent guest matters
Must stay active in Slack and WhatsApp for team updates
Must follow company policies regarding deposits, discounts, reviews, and guest communication

SKILL REQUIREMENT

Business Management Short Term Rentals Virtual Assistant

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Job Post	Reporter	Rank	Reason	Date

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Property Manager -Short Rentals

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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