Virtual Assistant - Travel Concierge

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: TYPE OF WORK

Full Time

: WAGE / SALARY

Competitive Salary

: HOURS PER WEEK

TBD

: DATE UPDATED

Jun 11, 2026

JOB OVERVIEW

We're looking for a **Travel Concierge** who is passionate about crafting seamless travel experiences and delivering high-quality client service. You will be the trusted expert behind every journey, using AI-powered tools to research and recommend hotels, coordinating logistics across platforms, and communicating directly with travelers via WhatsApp to make every trip feel effortless and personal.

This role is for someone who loves travel, writes with warmth and clarity, thinks fast when plans change, and takes pride in the kind of attention to detail that makes clients feel like VIPs from the first message through check-in.

## Why You'll Want to Join

- You will be paid in **USD** (bi-monthly: every 15th and 30th)
- **Paid Time Off** in accordance with company policy
- Observance of **Holidays** per company guidelines
- **100% remote setup** so you can work wherever you're most productive
- Work in the luxury travel and hospitality space with access to premium brands and destinations
- Use cutting-edge AI tools to enhance research and elevate the client experience

## What You'll Work On

**Client Engagement and Support**

- Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations
- Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift
- Handle special requests and ensure smooth communication between clients and hotels or vendors
- Maintain a calm, professional, and reassuring tone even when plans change at the last minute

**Research and Booking**

- Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources
- Verify every detail including location, timing, currency, and amenities before confirming bookings
- Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms

**Content and Destination Curation**

- Write and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight
- Collaborate with the marketing team to highlight exceptional hotels and destinations for social content
- Stay current on travel trends, new openings, and hidden gems worth knowing about

**Problem-Solving and Adaptability**

- Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes
- Communicate clearly and calmly under pressure to maintain client confidence and satisfaction

## What You Bring

- Empathetic and client-obsessed: you treat every traveler like a VIP
- Detail-oriented and reliable: you catch mistakes others miss before they become problems
- Exceptional written English: you write with clarity, warmth, and professionalism
- A self-starter: you love learning, exploring, and improving processes without being asked
- Tech-savvy: comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms
- Fast but thoughtful: you balance responsiveness with high-quality work
- Curious and well-informed: you research effectively, verify information, and stay ahead of travel trends

## Nice to Have

- Background in hospitality, travel, or concierge services
- Experience with AI tools such as ChatGPT or travel research assistants
- Familiarity with airlines, loyalty programs, and travel booking systems
- International travel experience or strong knowledge of major global destinations
- Negotiation skills to advocate for clients with vendors and hotels

## How to Apply

Please include:

1. Your updated resume highlighting any customer service or travel-related experience
2. A short Loom video (1 to 2 minutes) introducing yourself and sharing why you are passionate about travel and client service
3. A short writing sample such as an email, WhatsApp message, or short paragraph showing your conversational tone

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you love connecting with people, solving travel challenges, and creating experiences that feel effortless for the traveler, this role gives you the platform and the tools to do that every single day.

SKILL REQUIREMENT

Travel Planning Virtual Assistant Travel Management

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Virtual Assistant - Travel Concierge

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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