Automation Support Technician (GHL & Zapier)

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$8.00-$12.00

: HOURS PER WEEK

40

: DATE UPDATED

May 12, 2026

JOB OVERVIEW

Job Summary

We are looking for a systematic and analytical Automation Support Technician to serve as the primary line of defense for our technical ecosystem. Unlike a traditional builder, your focus is on system integrity. You will manage incoming support tickets, audit existing GoHighLevel workflows for inefficiencies, and troubleshoot "broken" Zapier integrations. Your goal is to ensure 100% uptime and standardize data accuracy across all automated customer journeys.

Key Responsibilities

Ticket Management: Act as the primary point of contact for internal or client support tickets regarding automation failures, lead sync issues, or CRM discrepancies.
Root Cause Analysis: Investigate "zaps" and GHL workflows to identify why a lead didn't fire, why a tag was missed, or why a webhook failed.
Proactive Auditing with Standardization: Weekly auditing of high-traffic pipelines to ensure logic branching is still relevant and that no "dead ends" exist in the customer journey.
Error Monitoring: Monitor Zapier's "Task History" and GHL’s "Execution Logs" to catch and fix errors before the end-user notices them.
Break-Fix Optimization: When a bug is found, not only fix the immediate issue but optimize the workflow to prevent recurrence (e.g., adding filters or delay steps).
Documentation & Feedback: Maintain a log of recurring technical issues and provide feedback to the development team on how to improve "build" standards.

Technical Requirements

Troubleshooting Proficiency: 2+ years of experience specifically in debugging complex Zapier zaps (e.g., viewing raw Data In/Data Out) and GoHighLevel workflow history.
Logic Auditing: Ability to read and understand complex branching logic, webhooks, and API field mapping created by other developers.
Technical Stack: Deep familiarity with GHL's "Workflow Builder," CRM Custom Fields, and Zapier’s "Pathing" and "Formatter" tools.
Communication: Ability to translate complex technical "bugs" into simple status updates for non-technical tea ---------- mbers via support tickets.

Key Competencies

The "Detective" Mindset: You enjoy the hunt. You’re more interested in finding why something broke than building something from scratch.
Extreme Accuracy: You double-check field mappings and test every fix in a "sandbox" environment before pushing to live.
Patient & Process-Oriented: You can follow or build a strict SOP for ticket resolution and don't take "shortcuts" that might create more bugs later.

====================
****TO APPLY: PLEASE ANSWER THE FOLLOWING QUESTIONS WITH YOUR APPLICATION
Incomplete applications will not be considered.
====================

If you’re ready to join a team where you can make a lasting impact, follow the instructions below to apply:

Your Response Must Include:
- A resume or detailed work history showcasing your relevant experience.

Application Questions:

1. These are meant to gauge experience and technical depth before the first conversation.
Technical Troubleshooting: Describe a specific instance where a complex Zapier automation or GoHighLevel workflow failed. How did you use "Task History" or "Execution Logs" to identify the root cause, and what was your fix?

2. Logic & Tooling: On a scale of 1–10, how comfortable are you with advanced Zapier features like Webhooks, Formatter, and Paths? Briefly explain a scenario where you had to use a Webhook to bridge a gap between two platforms.

3. Auditing Skills: This role requires proactive auditing of high-traffic pipelines. What is your process for ensuring a CRM's field mapping remains accurate when syncing data across multiple platforms?

Note: This role requires availability during U.S. daytime hours to ensure effective communication and collaboration with our team and clients.

SKILL REQUIREMENT

Clickup Zapier Digital Marketing

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Job Post	Reporter	Rank	Reason	Date

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Automation Support Technician (GHL & Zapier)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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