Customer Success and Marketing Lead

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: TYPE OF WORK

Part Time

: SALARY

$6-$8/hour DOE - 20 hours per month

: HOURS PER WEEK

20

: DATE UPDATED

May 12, 2026

JOB OVERVIEW

Company Description:

Our platform powers the full game-day stack: referee-driven real-time scoring, automated tournament brackets, registration and payments, scheduling, live standings, and a fan experience that keeps parents and spectators engaged. We help leagues of every size, from local recreational programs to nationwide tournaments, run cleaner game days, capture more revenue through registration and sponsorships, and grow without adding operational headaches. As flag football continues its rapid rise across the United States, we are building the infrastructure to power the next generation of the sport.

Role Description:

We are hiring a part-time Customer Success and Marketing Lead to join in a fully remote capacity. This is a hybrid role for someone who can both keep current customers thrilled and build the content engine that compounds our growth. You will own the post-sale relationship with league commissioners, build the onboarding and education assets that get them productive fast, and create the customer-facing marketing content that turns happy leagues into referrals, expansion revenue, and case studies.

You will partner closely with our Account Executive on warm handoffs at closed-won, with our product team on customer feedback loops, and with founders on the story we are telling in the market. This is a builder's role. You will not be inheriting a polished playbook. You will be writing it.

What you'll do:

Build onboarding assets: walkthrough videos, quickstart guides, in-app tutorials, and reference materials covering scoring, tournament brackets, registration, scheduling, and league management

Create marketing content: customer email sequences, social posts, short-form video, case studies, and seasonal campaigns aligned to the flag football calendar

Run scheduled check-ins with active league commissioners and capture feedback for product and go-to-market
Surface expansion opportunities: athlete count growth, premium tier upgrades, tournament add-ons, additional seasons
Help convert existing customers onto new products and premium tiers
Build a customer reference and case study pipeline

Develop ongoing content for social channels and newsletter

Qualifications

2+ years in customer success, customer marketing, content marketing, or a hybrid role at a SaaS company
Strong writer who can shoot and edit short-form video (Loom, Descript, or similar) without outside help
Comfortable in HubSpot, Canva, Loom, and a social scheduling tool
Genuinely curious about customers, not just the product
Proven ability to manage multiple workstreams and prioritize effectively
Self-motivated and comfortable working remotely
Available 15 to 25 hours per week, consistently
Bonus: experience with sports organizations, youth athletics, event management, or operator-facing SaaS

SKILL REQUIREMENT

Marketing Social Media Content Creation Customer Relationship Management

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Customer Success and Marketing Lead

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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