Customer Support - Anime E-commerce Brand (One Piece/Naruto Fans Only)

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: TYPE OF WORK

Full Time

: WAGE / SALARY

200$ month

: HOURS PER WEEK

20

: DATE UPDATED

May 9, 2026

JOB OVERVIEW

ABOUT US

We're a fast-growing e-commerce brand selling hand-drawn custom portraits inspired by the world of anime. We currently operate in Italy and the Netherlands.

Our mission is simple: turn every order into an emotional experience. Most of our customers buy our portraits as gifts to surprise someone they love.

We're not a faceless store. We're a small, hungry crew building something big. Our internal mantra is: TAKE CARE OF PEOPLE.

If you're a true fan of One Piece and/or Naruto, this role might genuinely feel like a dream job. You'll talk every day with other fans, helping them create something meaningful for the people they love.

———

WHAT YOU'LL BE DOING

You'll be the bridge between our customers and our illustration team. The daily flow:

- Pick up customer orders from our Trello board (each order moves through stages: outline ? coloring ? ready to ship)
- Send the design draft (outline) to the customer via our help desk (with built-in AI and translation tools)
- Wait for the customer's feedback:
• If approved ? move the Trello card to "coloring"
• If revisions are requested ? write clear notes on the Trello card for the illustrator and follow up
- Repeat the same flow when the colored version is ready
- Once the final design is approved, move the card to "ready to deliver"
- Handle general customer inquiries with empathy, logic, and brand voice

Volume: 5 to 20 requests per day depending on the season (peak: September–March).

———

WHAT WE'RE LOOKING FOR

This is NOT a copy-paste robotic support job. We need a real human who reads, understands, and applies logic to every situation.

- Strong written English (you'll communicate with Italian and Dutch customers — our help desk handles translation and includes AI writing support, but you must understand the meaning behind their messages)
- Empathy and emotional intelligence — 95% of our customers are buying gifts. They're nervous, excited, sometimes anxious. You need to sense that and respond accordingly
- Logical thinking — some customer requests are not feasible, and you'll need to communicate that clearly and kindly. Other requests require creative problem-solving. You're not a bot, you're a problem solver
- Experience with help desk software (Re:amaze, Zendesk, Gorgias, Freshdesk, Intercom, or similar)
- Experience with Trello or similar project management tools (Asana, ClickUp, Monday)
- Reliability and full ownership — there are no fixed hours, but every customer request must be handled within 6–8 hours maximum, and your daily tasks must be completed every day. You manage your own time
- Previous customer service experience for an e-commerce brand is a plus, but not mandatory

———

THE NON-NEGOTIABLE REQUIREMENT

You MUST be a true fan of One Piece and/or Naruto.

Not "I watched a few episodes years ago." Not "I know the main characters fro ---------- mes." We mean a real fan — someone who feels something when they hear the words nakama, Marineford, Konoha, or Will of D.

Why? Because most of our customers are hardcore fans. When they ask "can you draw my dad as Whitebeard with the Gura Gura no Mi?", you need to understand exactly what they mean and why it matters to them. If you don't, the magic breaks.

IMPORTANT: if during the trial period we realize you faked your knowledge to get the job, you will be removed immediately and the trial will NOT be paid. We will know — we're fans ourselves, and it's obvious within minutes.

———

WHAT WE OFFER

- 1-week paid trial period
- Full autonomy on how you organize your day (as long as response times and daily tasks are respected)
- Long-term growth opportunity: we're looking for someone who, over time, can grow into a Customer Care Team Lead role — first for the Italian market, then the Netherlands, and eventually the whole EU expansion. If you perform well, this role grows with you
- Working for a brand you actually love — not a faceless corporation
- Preferably 7 days a week, but we're open to 6 days (especially if you can recommend a trusted teammate to cover the 7th day, or to work alongside you)

———

HOW TO APPLY

To apply, send a message that includes the following, in this exact order:

1. Start your message with the name of your favorite character from One Piece or Naruto, and explain in 3–5 lines why that character resonates with you
2. Briefly describe your experience with help desk software and Trello (or similar tools)
3. Tell us why you'd be the right person to take care of our customers
4. Mention your availability (full-time / part-time, days per week)

Applications that don't follow this exact structure will not be considered.

We're hiring fast. If you're the right person, you'll know — and so will we.

Set sail with us.

SKILL REQUIREMENT

Email Support Chat Support Customer Service

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Customer Support - Anime E-commerce Brand (One Piece/Naruto Fans Only)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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