Customer Service & Dispatch Coordinator – Garage Door Company

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: TYPE OF WORK

Full Time

: SALARY

approximately $475 - $1100 per month

: HOURS PER WEEK

40

: DATE UPDATED

May 7, 2026

JOB OVERVIEW

We are a garage door repair and installation company serving customers in Ontario, Canada.

We are looking for a reliable, organized, and experienced Customer Service / Dispatch Coordinator to join our team remotely.

Main responsibilities:

- Answer incoming customer calls professionally
- Collect customer name, phone number, full address, and service issue
- Book appointments in our CRM
- Coordinate technicians throughout the day
- Send ETA updates and follow-up messages to customers
- Update job notes, lead information, and call details
- Follow up on missed calls, web leads, estimates, and pending jobs
- Communicate with the team through WhatsApp and CRM
- Keep the daily schedule organized

Requirements:

- Strong English speaking and writing skills
- Previous customer service, call center, dispatch, or virtual assistant experience
- Experience with CRM systems is preferred
- Experience with Workiz, Jobber, Housecall Pro, ServiceTitan, CallRail, WhatConverts, or similar software is a strong advantage
- Must be organized, reliable, fast with computers, and comfortable handling multiple calls and messages
- Must be able to stay calm and professional with customers

This is a long-term position for the right person.

Please apply with your resume and include your experience with customer service, dispatching, CRM software, and phone calls.
Important Application Instructions:

To make sure you read the full job post, please complete these steps before applying:

1. Visit our Instagram ----------
2. Send us a DM with the code: DISPATCH READY
3. Include a short 30-second voice recording introducing yourself.

Applications that do not follow these instructions may not be reviewed.

SKILL REQUIREMENT

Administrative Management Appointment Setting Scheduling

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Customer Service & Dispatch Coordinator – Garage Door Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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