Full Time
from $5/hour
60
May 7, 2026
Are you the kind of person who can turn a simple “How much does it cost?” enquiry into a confirmed booking?
If your strongest skill is closing sales, guiding customers with confidence, and turning conversations into results, we’d like to hear from you.
We are a UK-based home improvement company serving customers across London, and we are looking for full-time remote Sales & Booking Agents to join our customer support and booking team.
In this role, you will handle enquiries from start to finish: answering calls and messages, qualifying customer needs, providing accurate quotes, handling objections, following up with leads, and converting enquiries into confirmed bookings.
Your main goal is clear: turn customer enquiries into booked jobs quickly, accurately, and professionally, while supporting both our customers and the operational teams carrying out the work.
Important: Start your application with the word london.
You are Successful in this role when you:
Confidently guide calls and messages toward a clear outcome: a confirmed booking
Gather the right details quickly and accurately
Provide quotes based on our pricing rules and guidelines
Handle objections calmly and professionally
Follow up with leads until they are either booked or properly closed
Keep booking records, notes, and customer details clear and accurate
Your Day-to-Day Responsibilities
You will be responsible for:
Answering inbound calls and messages from customers
Asking the right questions to qualify each job, including postcode, items, access, floors, lift/stairs, parking, timing, and other key details
Providing accurate quotes using our pricing structure and internal guidelines
Converting enquiries into confirmed bookings
Following up on missed calls, warm leads, and open enquiries
Updating customer notes and booking records clearly and accurately
Supporting customers and internal teams with booking-related information
What We’re Looking For ?
Someone with:
2 to 3+ years of call centre experience
Strong sales, closing, or booking experience, such as telesales, inbound sales, service booking, or upselling
Confident objection-handling skills
A results-focused mindset
Excellent spoken and written English
A clear, professional, and friendly phone manner
Reliable attendance and consistent performance
The ability to work independently in a fast-paced remote environment
A stable internet connection and suitable remote work setup
Working Schedule
This is a full-time remote position aligned with UK business hours:
10 hours per day
6 days per week
Night shift in the Philippines, aligned with UK time
Training:
You will receive training on our services, pricing structure, quoting process, booking workflow, and internal systems so you can confidently handle enquiries and convert them into bookings.
How to Apply
Please send:
Your updated CV/resume
A short 1 to 2 paragraph introduction explaining your sales, booking, and closing experience
A link to a short voice recording or intro video
Applications that do not start with the word london may not be considered.