FBU SOLUTIONS

Customer Service Manager (E-Commerce Brand)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$9-$12 per hour

: HOURS PER WEEK

40

: DATE UPDATED

May 5, 2026

JOB OVERVIEW

We are hiring a Customer Service Manager to lead our remote customer support operations. This is a full-time role for someone with strong e-commerce customer service experience, leadership ability, and excellent communication skills.?
You will manage customer support across multiple e-commerce marketplaces, oversee escalations, review team quality, improve workflows, and help maintain a high standard of customer experience.?

This role is ideal for someone who is organised, dependable, software-savvy, and confident, and who can lead a support function in a fast-paced e-commerce environment.
Work Schedule
- Monday to Friday
- 8:00 AM to 4:00 PM Eastern Time

Responsibilities
- Manage day-to-day customer support operations
- Support customers across email, chat, and phone
- Oversee service for e-commerce marketplaces, including Amazon, Walmart, Target, Nordstrom, and similar channels
- Handle escalations, disputes, refunds, replacements, and delivery concerns
- Lead and support customer service tea ---------- mbers
- Review team performance and maintain service quality
- Conduct QA reviews and ensure SOP compliance
- Improve support workflows and recommend better processes
- Coordinate with operations and leadership on customer-related issues
- Keep accurate documentation and ensure timely follow-up

Requirements
- 2+ years of e-commerce or marketplace customer service experience
- Previous team leadership or supervisory experience
- Strong English communication skills, both written and spoken
- Strong problem-solving and decision-making skills
- Able to manage escalated issues professionally
- Software and computer-savvy
- Stable internet with at least 200 Mbps WiFi
- Available to work full-time during Eastern Time business hours

Nice to Have
- Experience with ----------
- Experience improving SOPs or customer service workflows
- Experience managing remote teams

To Apply
- Message us here with your CV
- Your internet speed screenshot
- Details of your customer service and leadership experience

We are looking for someone reliable, proactive, organized, and ready to take ownership of the customer experience.

Don't apply if you are not willing to complete a JotForm or send a video intro.

SKILL REQUIREMENT

Customer Support Management Phone Support Customer Service

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Job Post	Reporter	Rank	Reason	Date

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FBU SOLUTIONS

Customer Service Manager (E-Commerce Brand)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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