IT Service Dispatcher (Remote, Full-Time) Capital Techies | US-Based MSP | Work from Home | EST Hours

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: WAGE / SALARY

$700 to $900 USD per month

: HOURS PER WEEK

40

: DATE UPDATED

May 4, 2026

JOB OVERVIEW

About Us
Capital Techies is a Managed IT Services Provider based in the Washington DC area with 20+ years in business. We support nonprofits, healthcare organizations, and SMBs across the US. You will be a core part of our service delivery operations, working directly with our US-based technical team and clients.

About the Role
We are looking for a highly organized, detail-oriented dispatcher to manage our IT service ticket queue and coordinate our technical team's daily workload. This is not a technical role but you must be comfortable in a fast-paced IT environment and confident communicating with US clients.

Your Responsibilities
Monitor and manage the ticket queue in ConnectWise Manage throughout the day
Assign and schedule tickets to the right technician based on priority, skill, and availability
Communicate ticket status and updates to clients via email and phone
Flag SLA risks and escalate before deadlines are missed
Keep ticket records clean: accurate status, notes, and time entries
Coordinate scheduling for on-site technician dispatches
Support daily team standup prep and end-of-day queue review

Requirements
2+ years experience as a dispatcher, service coordinator, virtual assistant, or operations support role
Experience working with a PSA or ticketing system (ConnectWise, Autotask, Zendesk, Freshdesk, or similar)
Excellent written and spoken English
Reliable internet connection and a dedicated, quiet workspace
Availability to work US Eastern Time hours (8am to 5pm EST, Monday through Friday)
Ability to work independently with minimal supervision
Preferred but Not Required
Prior experience supporting a US-based MSP or IT company
Familiarity with Microsoft 365, basic networking concepts, or IT terminology

Compensation
$700 to $900 USD per month depending on experience
Long-term, stable position with room to grow into an operations or account coordination role

How to Apply
Apply through OnlineJobs.ph with your resume. In your application message, briefly describe a time you managed a high-volume queue or coordinated a team's schedule. Applications without this will not be reviewed.

SKILL REQUIREMENT

Microsoft 365 Dispatching ConnectWise

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.1013
Total Execution Time	0.1027

GET DATA

No GET data exists

MEMORY USAGE

1,514,880 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/IT-Service-Dispatcher-Remote-Full-Time-Capital-Techies-US-Based-MSP-Work-from-Home-EST-Hours-1638087

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0959 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1638087 LIMIT 1
0.0009	SELECT * FROM `employers` WHERE `employer_id` = 488243 LIMIT 1
0.0825	SELECT COUNT(DISTINCT t.id) as cnt FROM `t_thread` `t` INNER JOIN `t_message` `m` ON `t`.`id` = `m`.`thread_id` INNER JOIN `t_message_employer` `e` ON `m`.`id` = `e`.`message_id` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1638087 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-06-24',ej.date_added) duration_days, DATEDIFF('2026-06-24',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-06-24',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1638087'
0.0008	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1638087
0.0015	UPDATE employer_jobs SET hit_counts = '*May-04-2026=924May-05-2026=76May-06-2026=24May-07-2026=26May-08-2026=13May-09-2026=9May-10-2026=6May-11-2026=20May-12-2026=9May-13-2026=19May-14-2026=14May-15-2026=2May-16-2026=20May-17-2026=18May-18-2026=15May-19-2026=9May-20-2026=10May-21-2026=8May-22-2026=10May-23-2026=4May-24-2026=6May-25-2026=6May-26-2026=5May-27-2026=8May-28-2026=5May-29-2026=3May-30-2026=9May-31-2026=2Jun-01-2026=17Jun-02-2026=5Jun-03-2026=7Jun-04-2026=5Jun-05-2026=6Jun-06-2026=1Jun-07-2026=2Jun-08-2026=10Jun-09-2026=4Jun-10-2026=4Jun-11-2026=2Jun-12-2026=12Jun-13-2026=3Jun-14-2026=10Jun-15-2026=1Jun-16-2026=2Jun-17-2026=6Jun-18-2026=9Jun-19-2026=7Jun-20-2026=1**Jun-24-2026=1' WHERE job_id= '1638087'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*May-2026=1278*Jun-2026=115' WHERE job_id= '1638087'`
0.0016	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1638087' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1638087
0.0061	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '488243' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1782254449
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/IT-Service-Dispatcher-Remote-Full-Time-Capital-Techies-US-Based-MSP-Work-from-Home-EST-Hours-1638087
csrf-token	09c3b658db1e9a52e66ea40f6f2c097a

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
v2	Array ( [enabled] => 1 [url] => https://v2.stage.app.onlinejobs.ph [api_url] => https://v2.stage.api.onlinejobs.ph [cookie_domain] => .onlinejobs.ph [paths] => Array ( [myaccount] => 1 ) )
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.74
HTTP_DNT

IT Service Dispatcher (Remote, Full-Time) Capital Techies | US-Based MSP | Work from Home | EST Hours

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?