Senior Customer Service Representative

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: TYPE OF WORK

Any

: SALARY

8/HR

: HOURS PER WEEK

TBD

: DATE UPDATED

May 1, 2026

JOB OVERVIEW

HVAC Supply is hiring a Senior Customer Service Representative to be a primary point of contact for our customers — handling everything from order entry and quoting to proactive account outreach and resolving service issues. This is a senior-level seat for someone who's done the job before, knows distribution, and can operate independently in a remote setting.
You'll work directly with customers, our sales team, and operations to make sure orders move smoothly, pricing is accurate, problems get solved fast, and accounts feel taken care of. Because this role spans inside sales, order management, and support, we're looking for someone who's comfortable wearing all three hats in a single day.
What you'll do

Take inbound calls, emails, and orders from customers — entering orders accurately and quoting pricing in our ERP
Proactively reach out to assigned accounts to check in, surface opportunities, and grow wallet share
Resolve service issues end-to-end: tracking, returns, backorders, billing questions, product substitutions
Partner with outside sales reps on shared accounts — keeping them in the loop on activity and flagging risks or opportunities
Work cross-functionally with purchasing, warehouse, and accounting to keep orders flowing and customers informed
Maintain clean records in the ERP and follow internal pricing/process standards
Help mentor junior CSRs informally and contribute to improving how the team works

What we're looking for

5+ years of customer service or inside sales experience, ideally in distribution, wholesale, or B2B
Strong ERP fluency — Advantive experience is a big plus; comfort with any distribution ERP (Epicor, Infor, NetSuite, Eclipse, Prophet 21, etc.) is welcome
Confidence on the phone and in writing — you can de-escalate, sell, and explain technical product details with equal ease
Sharp attention to detail with pricing, part numbers, and order accuracy
Self-directed — remote work means we need someone who manages their own day without hand-holding
Solid tech setup at home and comfort using multiple systems (ERP, email, chat, possibly CRM and eCommerce platforms)

Nice to have

Familiarity with our product categories
Experience supporting an eCommerce channel (Shopify or similar) alongside traditional orders
History training or mentoring other CSRs

Must upload a voice sample mp3. via public link to be considered!
Must also upload an image of your workstation via public link

Reply "SENIOR" at the top of your messages to know that you're engaging.

SKILL REQUIREMENT

Inbound Sales Sales Support Customer Service

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Senior Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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