MSP NOC IT Support Technician

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$4.50-$8/hour

: HOURS PER WEEK

40

: DATE UPDATED

May 5, 2026

JOB OVERVIEW

Who We Are
USA Cyber provides managed IT support and strategic technology solutions to organizations that value and invest in technology. We pride ourselves in delivering first class service and support to our clients. Our clients understand the importance of IT security, risk mitigation, and technology-enabled business processes. IT system administration and maintenance, service desk support, backup and disaster recovery, and network security are just some of the things we do. If you enjoy working with clients and a talented team, we are looking for a positive, engaged teammate that likes to learn, serve, and have fun. Our fast paced, ever-changing industry offers ample opportunities to learn and grow, have fun, and make an impact! If this sounds great to you, then come join the USA Cyber team!
The Role
NOC Support Technician
What you will do
You will be responsible for supporting our clients and their organizations during USA Cyber’s normal business hours (NBH=7:00 AM-6:00 PM CST M-F). This role is responsible for triaging and resolving inbound monitoring alert tickets, responding to client-submitted support requests, escalation to our engineering staff when necessary, improving USAC’s client documentation, rolling out software and updates using USAC's defined procedures, managing and monitoring backup procedures, and other after US business hours tasks to support our team and clients.
The Requirements
• Prior experience in IT is required, prior work with a Managed Service Provider is a plus
• Excellent verbal and written skills
• Certifications (Microsoft, Cisco, CompTIA A+, Veeam, or equivalent)
• Schedule flexibility-shifts will be 8 hours long, but start and end times may vary from day to day
What We Offer
You will have the opportunity to enjoy a comprehensive benefits package including:
• Company-paid certifications and training
• Paid Time Off
• Remote work environment

SKILL REQUIREMENT

Technical Support IT Microsoft 365

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Job Post	Reporter	Rank	Reason	Date

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MSP NOC IT Support Technician

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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