Customer Support Specialist (Troubleshooting & Technical Support)

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: TYPE OF WORK

Full Time

: WAGE / SALARY

700

: HOURS PER WEEK

50

: DATE UPDATED

May 1, 2026

JOB OVERVIEW

Company: Script Runner
Location: Remote (Canada)
Type: Full-time

About Script Runner
Script Runner is modernizing the infrastructure behind pharmacy delivery. We power same-day prescription delivery for pharmacies across Canada, combining software, automation, and last-mile logistics to create a seamless patient experience.
We operate a large, distributed driver network and partner with hundreds of pharmacies. Our goal is simple: make medication delivery as reliable and fast as ordering anything online.

The Role
We’re looking for a Pharmacy Support Specialist to be the front line for our pharmacy clients.
You will handle real-time issues that pharmacies face with our software and driver fleet. You will ensure deliveries are completed smoothly for the pharmacies, and they can smoothly use our software to create and manage orders. This is a fast-paced, operations-heavy role where things can change quickly — you’ll need to think on your feet and take ownership.
This is not a passive support role. You are actively helping run the operation.

What You’ll Do

Real-Time Pharmacy Support for our logistics software.
Respond to incoming pharmacy issues via phone.
Troubleshoot delivery problems (Where is my driver? My pharmacy portal is not working…I can’t login etc)
Guide Pharmacies through edge cases and exceptions in real time.
This has nothing to do with medication etc, we handle medication delivery and logistics from the pharmacy to the customer home. The pharmacies use our logistic software - and this is what you will be helping them with.

Operational Coordination
Work closely with dispatch, operations, and pharmacies to resolve issues quickly
Escalate issues to the right people on the team to help you solve problems.
Ensure pharmacies are satisfied with our offering.

Issue Resolution
Investigate issues with the product, teach pharmacies how different features work
Communicate clearly with pharmacies on next steps
Document issues and resolutions in internal systems

Technical Experience
Support pharmacies with easy technical questions
Provide basic guidance and troubleshooting
Maintain a professional and calm tone, even in high-pressure situations

Process Improvement
Identify recurring issues and suggest improvements
Help build better support workflows, templates, and automation
Work with internal tools (and eventually AI systems) to improve efficiency

What We’re Looking For
Core Traits
Strong ownership mindset — you don’t pass problems, you solve them
Technical in nature –(Using tools like dispatching, routing, google maps, whatsapp etc)
Fast and decisive — able to act quickly with incomplete information
Calm under pressure — things will go wrong, often in real time
Highly organized — can juggle multiple issues at once
Clear communicator — concise, direct, and professional

Experience
1–3 years in customer support, logistics, or operations (preferred)
Some technical support experience is helpful.
Experience in fast-paced environments (delivery, rideshare, retail ops, etc.) is a big plus

Familiarity with tools like ticketing systems, chat platforms, or dispatch software is helpful

Nice to Have
Experience supporting gig workers or driver fleets (Uber, Instacart, etc.)
Experience supporting software for clients.
Comfort working with data, dashboards, or operational tools
Interest in automation and AI-driven workflows

What Success Looks Like
Pharmacies feel supported and can resolve issues quickly
Deliveries are completed smoothly with minimal disruption
Issues are handled proactively, not reactively
You become someone the team relies on to “figure things out”

Compensation
Competitive salary based on experience
Working hours are 9am to 8pm EST, with 20-30 calls per day.
Weekends if possible, but not required, 10am - 3pm EST.
Opportunity to grow

Why Join Script Runner
Be part of a fast-growing health tech company
Work on real-world logistics problems that matter
High ownership, low bureaucracy environment
Opportunity to shape how operations and support scale

SKILL REQUIREMENT

Technical Support English Speaking Product Knowledge

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Job Post	Reporter	Rank	Reason	Date

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Customer Support Specialist (Troubleshooting & Technical Support)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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