VERIFICATION SPECIALIST / CALL CENTER REPRESENTATIVE

VERIFICATION SPECIALIST / CALL CENTER REPRESENTATIVE
KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as ---------- - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.
MISSION
We're on a mission to help the world make clear and informed hiring decisions
VALUE
In order to achieve our team, exhibit the behaviors and core values aligned with this mission
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- People Focused: We are client focused and results-driven.
- Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
- Fact Finders: We are passionate investigators for discovery and truth.
- Community Partnerships: We believe there is no greater power for transformation than delivering on what a communities and employees care about.
IMPACT
As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
Job Description
The Verification Specialist / Call Center Representative is responsible for completing accurate and timely background verification activities while managing a high volume of outbound communication.
This remote role supports KENTECH's verification operations by contacting employers, educational institutions, references, and other appropriate sources to confirm candidate-provided information. The position requires strong communication, research, documentation, and follow-through skills, along with the ability to work independently while supporting a global team.
Key Responsibilities
- Conduct employment, education, reference, and other assigned verification activities.
- Contact employers, educational institutions, references, and other appropriate sources to verify candidate information.
- Conduct 70+ professional outbound phone calls per day to collect required verification details.
- Gather and confirm information through phone, fax, email, websites, databases, and other approved research methods.
- Review available information for completeness, accuracy, and consistency.
- Conduct additional research when direct contact information is unavailable or requires validation.
- Maintain complete and accurate records of all contact attempts, responses, documentation, and verification results.
- Document verification activity promptly within KENTECH's internal systems.
- Follow established attempt schedules and follow-up procedures for pending verifications.
- Monitor assigned verification workload and aging items to support timely completion.
- Identify incomplete, inconsistent, or conflicting information and conduct appropriate follow-up.
- Escalate unresolved discrepancies, unusual findings, or verification challenges to the appropriate lead or internal resource.
- Communicate professionally with employers, schools, references, applicants, and other third parties.
- Provide timely and accurate status updates regarding verification progress.
- Maintain established productivity, quality, and turnaround expectations.
- Support team goals by assisting with additional verification-related tasks and workload needs.
- Follow KENTECH procedures, documentation standards, and confidentiality requirements.
- Protect confidential applicant, client, verification, and company information.
- Perform additional verification activities within the agreed scope of the role.
Qualifications
- 2+ years of experience in call center, customer service, verification services, or a related high-volume communication role.
- At least 1 year of experience in an office, administrative, professional, or remote business environment.
- Strong telephone communication skills and ability to conduct high-volume outbound calls professionally.
- Strong written communication skills.
- Ability to communicate effectively through phone, fax, email, and other approved channels.
- Strong research and internet-search skills.
- Ability to retrieve and validate information from websites, databases, and other approved sources.
- Strong data-entry and documentation skills.
- Typing speed of at least 50 words per minute with strong accuracy.
- Strong attention to detail and ability to identify incomplete or inconsistent information.
- Strong organizational and time-management skills.
- Ability to manage multiple verifications and follow-up activities simultaneously.
- Ability to meet established productivity, quality, and turnaround expectations.
- Ability to work independently in a remote environment while maintaining consistent communication and accountability.
- Ability to learn and effectively use KENTECH's internal case-management and workflow systems.
- Ability to handle sensitive applicant and client information with discretion.
- Valid NBI Clearance or ability to obtain one prior to start.
Preferred Qualifications
- College degree in Criminal Justice, Pre-Law, Paralegal Studies, Journalism, Political Science, Business, Communications, or a related field.
- 3+ years of relevant professional experience in lieu of a degree.
- Experience conducting employment or education verifications.
- Experience working in background screening, investigations, compliance, or a related environment.
- Experience working in a high-volume call center or service environment.
- Familiarity with professional references, employment records, education records, or verification processes.
- Experience working with remote or globally distributed teams.
Soft Skills
- Communication: Communicates professionally, clearly, and respectfully with employers, institutions, references, applicants, and internal teams.
- Attention to Detail: Maintains accurate records and identifies missing, inconsistent, or conflicting information.
- Organization: Manages multiple verifications, attempts, follow-up activities, and deadlines effectively.
- Persistence: Follows established attempt procedures and continues appropriate outreach until a verification is completed or properly exhausted.
- Problem-Solving: Uses research and available resources to resolve routine verification challenges.
- Accountability: Takes ownership of assigned verification work and follows tasks through completion, escalation, or appropriate closure.
- Adaptability: Responds effectively to changing priorities, source requirements, client instructions, and workload needs.
- Teamwork: Collaborates effectively with leads and other internal team members.
- Professionalism: Maintains a calm, respectful, and service-focused approach during frequent external interactions.
- Confidentiality: Protects sensitive applicant, client, verification, and company information.
Additional Information
- Work Arrangement: Remote
- Location: Philippines
- Schedule: Based on business and verification workload needs
- Productivity Expectation: 70+ outbound calls per day
- NBI Clearance required prior to start
- Opportunity to support a global background screening operation and develop experience in verification and compliance
Equal Employment Opportunity
KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.