Dental AR Specialist — Patient Collection Calls ($4-5/hr) — AI-Assisted Prep, US Practice

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$4-5/hour USD

: HOURS PER WEEK

40

: DATE UPDATED

Apr 30, 2026

JOB OVERVIEW

We're 5D Smiles — a dental implant practice in Downey, California — hiring a remote Dental AR Specialist to make patient collection calls (the empathetic kind, not the harassing kind).

This is the role for someone who can have a HARD conversation softly. You'll call patients about $500-$5,000+ balances, uncover why they haven't paid, and either set up a payment plan or get the money. The patients are real people in real situations — sometimes hardship, sometimes just busy, sometimes dispute. You need both empathetic firmness AND dental billing literacy.

WHAT YOU'LL ACTUALLY DO:
- Call patients about outstanding balances (30/60/90+ day aged AR)
- De-escalate disputes ("you guys overcharged me!")
- Negotiate payment plans (autopay, down payment, terms)
- Explain charges to patients in plain English (D2740 = "your crown")
- Document every call in Open Dental
- Coordinate with billing VA on insurance disputes
- Use AI to prep before each call — pull chart, EOB, prior notes (we'll teach you the workflow)

WHAT WE'RE LOOKING FOR:
- 2+ years collections, AR, or patient-facing billing experience
- Empathetic firmness — you don't get pushed around but you don't push patients around either
- Dental billing literacy (CDT codes, EOB reading, insurance basics) — strongly preferred but trainable
- Comfortable making outbound calls all day (this is a phone-heavy role)
- Fluent English (Spanish bonus — many of our patients are bilingual)
- Reliable internet, quiet workspace, USB headset
- Available 40hrs/week US Pacific time

WHAT YOU'LL GET:
- $4-5/hr USD weekly via EasyPay
- AI-assisted call prep workflow — we'll teach you how to use ChatGPT/Claude to research a patient's chart in 30 seconds before you dial
- Real growth path: AR Specialist ? Senior AR ? Billing Manager
- Stable long-term role at a growing US practice
- Work with a founder who actually answers your messages

HOW TO APPLY:
Apply at ----------

The application is a 9-question voice screener with real patient scenarios:
- "I can't afford to pay" — walk through your exact response
- A sobbing patient ("my husband just died") — what do you do
- "You guys overcharged me, I'm not paying" — de-escalate
- Insurance dispute — explain a denial in plain English
- ...and 5 more

Plan ~30 min. Strong candidates get a reply within 48hr.

— Dr. Henry Qiu, Founder
5D Smiles, Downey CA

SKILL REQUIREMENT

Customer Support Phone Support Medical Billing

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Dental AR Specialist — Patient Collection Calls ($4-5/hr) — AI-Assisted Prep, US Practice

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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