Robert Gordon Industries LTD

Customer Service Representative

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: TYPE OF WORK

Full Time

: SALARY

$1,280 USD per month

: HOURS PER WEEK

40

: DATE UPDATED

Apr 29, 2026

JOB OVERVIEW

About Us: At Gordon Sinclair, we are trusted makers of well-crafted and beautifully brandable merchandise for work, home, and all the ---------- nts in between. Our foundation is built on the following core values:

Trustworthy: Our foundation is built on trust and integrity. We are reliable, honest, and committed to doing the right thing.
One Team: Together, we achieve greatness. We celebrate our victories, learn from our losses, and support each other every step of the way. Our strength lies in our unity.
Resourceful: We are proactive problem-solvers. We encourage continuous learning and adapt to challenges with innovative solutions, ensuring confidentiality and excellence for our employees and customers.
Creative: Innovation is at our core. We bring creativity to our product decoration and customer service, always finding unique solutions to meet our customers' needs.
Positive: We foster a positive environment by assuming good intentions, celebrating successes publicly, and providing constructive feedback privately. Respect for everyone is paramount.
Accountable: We uphold the highest standards. We follow through on our commitments and set clear expectations, holding ourselves and each other accountable.

Job Summary
As a Customer Service Representative, you will be the first point of contact for our customers, assisting them via chat, phone, and email. You will handle inquiries about orders, products, pricing, and policies while ensuring a smooth and professional customer experience. The ideal candidate has a strong background in customer service and excellent English communication skills.

Key Responsibilities
• Respond to customer inquiries promptly and professionally via phone, chat, and email.
• Provide accurate information about products, orders, and company policies.
• Assist customers with order placement, modifications, and tracking.
• Resolve customer concerns efficiently while maintaining a positive brand image.
• Collaborate with internal teams to address customer needs and escalate issues when necessary.
• Maintain detailed and accurate customer interaction records in our system.
• Uphold company standards for customer service excellence.

Preferred Qualifications
• 3+ years of customer service experience in a fast-paced environment.
• Fluent in English with advanced written and verbal communication skills.
• Strong problem-solving skills and ability to work independently.
• Experience handling multiple communication channels
• Proficiency in CRM systems or customer support software is a plus.
• Ability to multitask and stay organized while managing a high volume of customer interactions.
Technical Requirements
• Computer: Reliable Windows or Mac computer with up-to-date software.
• Headset: Noise-canceling headset with a built-in microphone for clear communication.
• Internet: Stable high-speed internet connection (minimum 25 Mbps download speed).
• Work Environment: Quiet, professional home office setup.
Benefits
• Competitive hourly pay of $8.00
• Remote work
• Opportunities for professional growth and advancement
• Supportive and collaborative work environment

If you have a passion for customer service and want to be part of a dynamic and growing company, we'd love to hear from you!
Prerequisite of application is completing a Culture Index survey.- ---------- (Copy & paste in browser if not taking you to the link directly)

SKILL REQUIREMENT

English Speaking Email Management Customer Service

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Robert Gordon Industries LTD

Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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