Customer Success Manager, Healthcare AI Platform (GoHighLevel, Voice AI)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: WAGE / SALARY

$8-10 per hour

: HOURS PER WEEK

40

: DATE UPDATED

May 31, 2026

JOB OVERVIEW

About Zaya
Zaya Health is an AI receptionist for medical practices. We help clinics answer every call, verify patients, and book appointments automatically.

Our system replaces front desk overload. Clinics save time. Patients get faster service.

We work with US-based medical practices. Accuracy, speed, and reliability matter every day.

About the Role

You will support our clinic clients and make sure their system works correctly.

You are not just answering tickets. You will troubleshoot issues, find root causes, and fix workflows.

You will work inside GoHighLevel, EMR integrations, and insurance verification systems.

You will also document solutions so we improve faster over time.

What You Will Do

• Handle support tickets from US medical practices
• Diagnose and fix GoHighLevel workflow issues
• Troubleshoot appointment booking and automation problems
• Support EMR sync issues (appointments, patient data)
• Help resolve insurance verification issues
• Communicate clearly with clinic staff and managers
• Document every issue with root cause and solution
• Help improve internal SOPs and AI support systems

What We Are Looking For

• At least 2 years of GoHighLevel experience
• Strong understanding of workflows, triggers, pipelines, tags
• Experience supporting clients in SaaS or automation tools
• Strong problem-solving skills, you focus on “why it broke”
• Excellent written English
• Comfortable working US business hours (Central or Eastern time)
• Reliable internet and work setup

Nice to Have

• Experience with healthcare workflows
• Experience with EMRs like eClinicalWorks, Athena, Epic
• Knowledge of insurance verification systems
• Experience with automation tools or RPA
• Familiar with AI tools like ChatGPT

Work Schedule and Pay

• Full-time, 40 hours per week
• US Central or Eastern time coverage
• $9 to $12 per hour based on experience
• Performance bonuses based on quality and client satisfaction
• Growth path to Senior or Team Lead role

Why This Role Matters

Medical clinics depend on our system daily.

If something breaks, patients cannot book appointments. Clinics lose revenue.

You are the person who keeps everything running smoothly.

How to Apply

Send the following:

Short intro. Why this role fits you

Resume or LinkedIn
Loom video (2 to 3 minutes):
Show a GoHighLevel workflow you built or fixed
Explain what it does in simple terms

Answer these questions:

Question 1
A client says something is not working in their automation.
What are the first 2 things you would check?

Question 2
A client is frustrated and says the system is “broken.”
How would you respond in your first message?

Question 3
Tell us about a time you fixed a technical problem.
What was the issue and how did you solve it?

Important
Use the word ZAYAHELP in your subject line when you apply.
If this word is missing, your application will not be reviewed.
Applications without Loom video and answers will not be reviewed.

SKILL REQUIREMENT

Workflow Communication GoHighLevel

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0663
Total Execution Time	0.0676

GET DATA

No GET data exists

MEMORY USAGE

1,519,176 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Success-Manager-Healthcare-AI-Platform-GoHighLevel-Voice-AI-1632046

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0596 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1632046 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 595118 LIMIT 1
0.0506	SELECT COUNT(DISTINCT t.id) as cnt FROM `t_thread` `t` INNER JOIN `t_message` `m` ON `t`.`id` = `m`.`thread_id` INNER JOIN `t_message_employer` `e` ON `m`.`id` = `e`.`message_id` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1632046 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-06-21',ej.date_added) duration_days, DATEDIFF('2026-06-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-06-21',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1632046'
0.0012	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1632046
0.0016	UPDATE employer_jobs SET hit_counts = '*Apr-24-2026=297Apr-25-2026=243Apr-26-2026=50Apr-27-2026=77Apr-28-2026=52Apr-29-2026=36Apr-30-2026=18May-01-2026=11May-02-2026=21May-03-2026=35May-04-2026=20May-05-2026=11May-06-2026=15May-07-2026=13May-08-2026=7May-09-2026=6May-10-2026=1May-11-2026=4May-12-2026=9May-13-2026=4May-14-2026=13May-15-2026=8May-16-2026=1May-17-2026=5May-18-2026=4May-19-2026=5May-20-2026=5May-21-2026=2May-22-2026=7May-23-2026=2May-24-2026=2May-25-2026=1May-26-2026=6May-27-2026=3May-28-2026=1May-29-2026=3May-30-2026=2May-31-2026=1704Jun-01-2026=144Jun-02-2026=58Jun-03-2026=27Jun-04-2026=34Jun-05-2026=20Jun-06-2026=13Jun-07-2026=9Jun-08-2026=7Jun-09-2026=11Jun-10-2026=8Jun-11-2026=7Jun-12-2026=5Jun-13-2026=5Jun-14-2026=1Jun-15-2026=7Jun-16-2026=3Jun-17-2026=4Jun-18-2026=6Jun-19-2026=2Jun-20-2026=1**Jun-21-2026=1' WHERE job_id= '1632046'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Apr-2026=772May-2026=1910**Jun-2026=373' WHERE job_id= '1632046'`
0.0011	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1632046' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1632046
0.0023	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '595118' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1781995167
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Success-Manager-Healthcare-AI-Platform-GoHighLevel-Voice-AI-1632046
csrf-token	c56b0a0905dbfaad194fbc05249d08ad

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
v2	Array ( [enabled] => 1 [url] => https://v2.stage.app.onlinejobs.ph [api_url] => https://v2.stage.api.onlinejobs.ph [cookie_domain] => .onlinejobs.ph [paths] => Array ( [myaccount] => 1 ) )
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.68
HTTP_DNT

Customer Success Manager, Healthcare AI Platform (GoHighLevel, Voice AI)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?