German Email Customer Support Specialist (Shopify) for Premium Health Brand – Supplier Communication + Refund & Chargeba

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

3usd - 5usd

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 19, 2026

JOB OVERVIEW

Job Overview

We are hiring an exceptional German-speaking Email Customer Support Specialist for a premium Shopify health & wellness brand serving customers in Germany, Austria, and Switzerland.

Important:
This role is primarily focused on EMAIL SUPPORT.

You will not just answer customers — you will:

* manage communication quality,
* reduce friction,
* support operations,
* and act as a bridge between customers, suppliers, and internal systems.

This is a high-responsibility role, not basic support.

?

What Makes This Role Different

You are not just a support agent.

You are responsible for:

* keeping customers calm, informed, and confident
* preventing unnecessary refunds and chargebacks
* communicating clearly with suppliers when issues arise
* identifying problems early and thinking in systems

You will be one of the central communication points of the business.

?

Core Responsibilities

???? 1. Email Support (PRIMARY FOCUS)

* Respond to all customer emails in professional, structured, empathetic German
* Handle:
* pre-purchase questions
* post-purchase concerns
* delivery issues
* product usage questions
* Reduce confusion and prevent escalation through clear communication

?

???? 2. Supplier & Supply Chain Communication

* Communicate with suppliers regarding:
* shipping delays
* order issues
* product questions
* Act as a bridge between customer expectations and operational reality
* Ensure problems are resolved efficiently and clearly communicated

?

???? 3. Refund & Chargeback Awareness (VERY IMPORTANT)

* Understand when and how refunds should be handled
* Identify high-risk situations early (frustrated customers, delays, expectations mismatch)
* Help prevent:
* unnecessary refunds
* disputes
* chargebacks
* Support structured handling of refund-related cases

?

???? 4. Additional Support Channels

Secondary channels include:

* Meta / Facebook / Instagram
* TikTok
* WhatsApp

But again: EMAIL is the core focus

?

?? 5. Support Optimization Mindset

* Recognize repetitive issues and suggest improvements
* Help reduce ticket volume over time through:
* better communication
* clearer messaging
* smarter handling

?

Tools You Must Know

* Shopify
* Gorgias (required)
* Klaviyo
* Notion
* Zoom
* Loom
* AI tools (Claude, ChatGPT etc.)

?

Working Hours

* 3 hours/day to start
* 7 days/week
* Potential to scale to full-time

?

Ideal Candidate

You are NOT a beginner.

You are someone who:

* has worked with German ecommerce brands
* has strong written German skills
* understands DACH customer expectations
* has experience with Shopify + Gorgias
* can communicate clearly, calmly, and professionally
* understands how to de-escalate situations
* thinks in solutions, not replies
* can take ownership and work independently

?

Big Advantage If You Have Experience With

* health / wellness / medical products
* electronic products
* claim-sensitive industries (Meta / Google policies)
* refund handling and dispute prevention
* supplier communication
* operations-related customer support

?

Brand Tone & Communication Style

Your communication must reflect:

* professional
* calm
* structured
* trustworthy
* empathetic
* educational
* responsible

We focus on:

* natural, non-medication-based solutions
* helping customers understand their situation
* guiding them, not pushing them

Customers should feel:
???? understood
???? safe
???? supported

?

Important: Our Standard

We have very high expectations.

We expect:

* attention to detail
* responsibility
* long-term thinking
* consistency
* strong judgment

In return:

* long-term cooperation
* growth opportunity
* more responsibility over time
* working in a serious, high-level ecommerce environment

?

Who Should NOT Apply

* weak German
* no ecommerce experience
* no Gorgias experience
* slow or careless communication
* no ownership mindset
* prefers simple, low-responsibility tasks

?

Application Instructions

Please include:

1. Introduction

* Your experience with ecommerce support
* Experience with German customers

2. German Level

* How confident are you writing emails in German?

3. Previous Work

* Brands or industries you worked with
* Any health / wellness experience?

4. Tools

* Shopify / Gorgias / Klaviyo / Notion etc.

5. Loom Video (IMPORTANT)

* Introduce yourself
* Explain how you handle difficult customers
* Explain how you prevent refunds or disputes

6. Keyword
Write: REKURIA at the top of your application

?

Test Task (VERY IMPORTANT)

Answer in German:

“Hallo, ich bin unsicher, ob das Produkt mir wirklich helfen kann. Ich habe schon vieles ausprobiert und möchte kein weiteres Produkt kaufen, das am Ende nichts bringt. Außerdem bin ich bei Gesundheitsprodukten immer etwas skeptisch.”

We are evaluating:

* empathy
* clarity
* professionalism
* trust-building
* tone

SKILL REQUIREMENT

Shopify Gorgias AI Tools

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0246
Total Execution Time	0.0259

GET DATA

No GET data exists

MEMORY USAGE

1,527,840 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/German-Email-Customer-Support-Specialist-Shopify-for-Premium-Health-Brand-Supplier-Communication-Refund-Chargeba-1627248

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0166 seconds) (Hide)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `employer_jobs` WHERE `job_id` = 1627248 LIMIT 1
0.0009	SELECT * FROM `employers` WHERE `employer_id` = 243216 LIMIT 1
0.0014	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1627248 AND `misc`.`id` IS NULL
0.0010	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-14',ej.date_added) duration_days, DATEDIFF('2026-07-14',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-14',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1627248'
0.0013	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1627248
0.0018	UPDATE employer_jobs SET hit_counts = '*Apr-19-2026=414Apr-20-2026=211Apr-21-2026=106Apr-22-2026=70Apr-23-2026=61Apr-24-2026=35Apr-25-2026=28Apr-26-2026=26Apr-27-2026=50Apr-28-2026=27Apr-29-2026=24Apr-30-2026=16May-01-2026=13May-02-2026=14May-03-2026=16May-04-2026=17May-05-2026=16May-06-2026=12May-07-2026=9May-08-2026=21May-09-2026=7May-10-2026=10May-11-2026=16May-12-2026=11May-13-2026=12May-14-2026=8May-15-2026=14May-16-2026=14May-17-2026=8May-18-2026=13May-19-2026=12May-20-2026=3May-21-2026=4May-22-2026=13May-23-2026=9May-24-2026=8May-25-2026=12May-26-2026=14May-27-2026=14May-28-2026=4May-29-2026=2May-30-2026=2May-31-2026=11Jun-01-2026=13Jun-02-2026=10Jun-03-2026=9Jun-04-2026=6Jun-05-2026=6Jun-06-2026=4Jun-07-2026=3Jun-08-2026=2Jun-09-2026=9Jun-10-2026=3Jun-11-2026=8Jun-12-2026=9Jun-13-2026=9Jun-14-2026=10Jun-15-2026=10Jun-16-2026=7Jun-17-2026=10Jun-18-2026=5Jun-19-2026=7Jun-20-2026=13Jun-21-2026=2Jun-22-2026=10Jun-23-2026=3Jun-24-2026=7Jun-25-2026=4Jun-26-2026=3Jun-27-2026=5Jun-28-2026=2Jun-29-2026=5Jun-30-2026=2Jul-01-2026=5Jul-02-2026=1Jul-03-2026=10Jul-04-2026=1Jul-05-2026=4Jul-06-2026=5Jul-07-2026=4Jul-08-2026=7Jul-09-2026=11Jul-10-2026=7Jul-11-2026=4**Jul-14-2026=1' WHERE job_id= '1627248'
0.0015	`UPDATE employer_jobs SET monthly_hits = '*Apr-2026=1068May-2026=339Jun-2026=196*Jul-2026=60' WHERE job_id= '1627248'`
0.0019	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1627248' AND status LIKE 'sent%' ORDER BY id DESC`
0.0009	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1627248
0.0024	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '243216' AND `date_added` >= '2022-06-08'
0.0009	`select * from teasers`
0.0008	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1784028490
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/German-Email-Customer-Support-Specialist-Shopify-for-Premium-Health-Brand-Supplier-Communication-Refund-Chargeba-1627248
csrf-token	533b847139bd744e7329987d3082a8fa

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.67
HTTP_DNT

German Email Customer Support Specialist (Shopify) for Premium Health Brand – Supplier Communication + Refund & Chargeba

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?