Operations VA for US Junk Removal Company — On-Call Role, Growth Path to Ops Lead

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: TYPE OF WORK

Full Time

: SALARY

750

: HOURS PER WEEK

40

: DATE UPDATED

Apr 18, 2026

JOB OVERVIEW

Hi! I'm the founder of Dropcurb, a curbside junk removal brokerage based in the US. We connect homeowners with independent haulers who pick up junk from their curb. We're growing fast and I'm looking for someone special to join as our first operations hire — with a clear path to becoming an Operations Lead managing other VAs as we scale.

This is not a "sit and wait for tickets" VA role. I want someone hungry, sharp, and hardworking who wants to grow their career and their wage with the company.

WHAT YOU'LL DO:
- Dispatch incoming work orders to our network of haulers — most days this is a one-click process
- When we don't have a hauler for a job, recruit one: post on Craigslist, message local haulers, onboard them into our system
- Respond to customer calls, texts, and emails — send booking links, answer questions, handle support
- Respond to hauler messages, keep them happy, pay them quickly
- Follow up with customers for reviews after successful pickups
- Flag issues to me (no-shows, complaints, payment problems)
- Deliver a great experience to every customer and every hauler, every time
- Look for ways we can improve our process (automated text changes, website copy)

THE GROWTH PATH:
I want to hire the person who takes this role ONCE. Within 6–12 months, as we scale, you'll stop doing day-to-day dispatch yourself and start managing a team of VAs under you — setting SOPs, training new hires, and owning operations across multiple markets and service verticals. Your wage grows with your responsibility.

Only apply if this excites you. I'm not looking for a task-taker — I'm looking for a future ops leader.

THE REALITY OF THE WORK (PLEASE READ CAREFULLY):
This is an on-call role, not a traditional 8-hour shift. Here's what the day actually looks like:

- You're on-call from 9 PM – 9 AM Philippines Time (9 AM – 9 PM US Eastern), 7 days per week
- Actual focused work is typically 3–5 hours per day, spread across that window
- Morning burst (~1-2 hrs): review the day's orders, dispatch haulers, post Craigslist ads for any uncovered jobs
- Middle of the shift: passive monitoring — check messages every 30-60 min, respond to customers and haulers as needed
- Late shift (~1-2 hrs): dispatch West Coast (Pacific time) orders, confirm completions, process payouts

This structure is ideal for someone who wants reliable full-time income without being chained to a screen for 8 hours straight. But it does require you to be REACHABLE during the window — you can cook, exercise, run errands, rest — but you need to check messages regularly and respond within ~10 minutes.

IDEAL PERSON:
- Excellent written English — you'll be texting and emailing US customers daily
- Clear spoken English — comfortable on the phone with American customers
- Hungry, ambitious, wants to grow into a leadership role
- Hardworking, reliable, detail-oriented
- Good judgment on pricing and customer situations (we'll train you, but you need the instincts)
- Reliable internet + quiet space for calls
- Experience in dispatching, customer support, ops, or recruiting is a big plus

WHAT I OFFER:
- $800–$900/month starting, with real wage growth as you take on more responsibility
- 13th month bonus (paid in December, pro-rated for first year)
- Paid PH holidays after probation
- Long-term role with a clear path to Operations Lead
- Clear SOPs and training — you won't be guessing
- Direct daily communication with the founder (me)

TO APPLY:
1. Tell me about your experience with dispatching, customer support, recruiting, or ops work
2. Why does this growth role excite you? What do you want your career to look like in 2 years?
3. Confirm you can commit to being on-call 9 PM – 9 AM PHT, 7 days a week
4. Include a short voice recording (1 min) introducing yourself in English

I read every application personally. Looking forward to meeting you!

SKILL REQUIREMENT

Customer Service Virtual Assistant Dispatching

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Operations VA for US Junk Removal Company — On-Call Role, Growth Path to Ops Lead

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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