Virtual Assistant for Counseling Practice (Scheduling, Client Support & Social Media)

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TYPE OF WORK

Part Time

SALARY

Depends on experience

HOURS PER WEEK

10

DATE UPDATED

Apr 18, 2026

JOB OVERVIEW

We are a growing mental health practice seeking a compassionate and professional Virtual Assistant to support client communication, scheduling, intake coordination, and social media support.

This role requires someone who is warm, organized, and comfortable speaking with individuals seeking counseling services, while also assisting with content posting and engagement.

Responsibilities:

Call and follow up with potential clients (warm leads)
Schedule appointments (in-person & virtual)
Explain insurance options (Aetna, BCBS, Cigna) and sliding scale fees
Send intake forms and reminders
Maintain organized client communication notes
File insurance claims
Assist with social media posting and basic content management (Instagram, Facebook, etc.)

Requirements:

Strong English communication (spoken and written)
Experience in customer service or healthcare preferred
Comfortable speaking on the phone
Reliable internet and private, secure workspace due to confidential information
High level of professionalism and empathy

Hours:

Part-time (10–20 hours/week to start)
Must overlap with U.S. Central Time


Bonus if you have:

Experience with therapy practices or medical offices
Knowledge of insurance verification
Spanish-speaking (not required but a plus)
Familiarity with HIPAA or handling confidential client information
Experience with social media scheduling tools (e.g., Meta Business Suite, Canva, etc.)

To Apply:
Please send:

A short introduction video (1–2 minutes)
Your experience with client calls
Any experience with social media or content posting
Your availability (in CST hours)

SKILL REQUIREMENT
Customer Support Management Medical Insurance Communication
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