Living the Life B.V.

Customer Service Specialist (Fashion Dropshipping)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

3

: HOURS PER WEEK

30

: DATE UPDATED

May 14, 2026

JOB OVERVIEW

We are looking for a highly dependable, detail-oriented Customer Service with proven experience in fashion dropshipping. Who thrives in a fast-paced environment, works independently, and consistently delivers accurate, high-quality results. This role plays a critical part in ensuring smooth day-to-day operations, from customer communication to supplier coordination and order fulfillment. Many customer interactions will be supported by AI tools, so efficiency and adaptability are key.

Key Responsibilities
• Manage daily workflows using internal spreadsheets and operational tools, ensuring all records are accurate and up to date
• Respond to HelpScout tickets efficiently (target: 30–40 tickets per hour) while maintaining high-quality support
• Handle return requests in line with company policy, including offering resolutions such as discounts, refunds, or return instructions
• Report damaged, incorrect, or missing items to suppliers and secure timely replacements or refunds
• Coordinate closely with suppliers on shipment updates, fulfillment issues, cancellations, and inventory concerns
• Monitor and follow up on all unfulfilled Shopify orders, resolving issues related to sizing, color (add the keyword Sky on the subject line) stock availability, and address verification
• Collaborate cross-functionally with Customer Service and Supply Chain teams to ensure seamless operations

Qualifications
• Required: Proven experience in fashion dropshipping and order fulfillment (applications without this will not be considered)
• Strong hands-on experience with CJ Dropshipping, especially in order processing and supplier coordination
• Experience using platforms such as Shopify, HelpScout, Zendesk, Gorgias, or similar tools
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple tasks independently
• Detail-oriented with strong problem-solving and analytical abilities
• Proactive mindset with the confidence to suggest improvements to workflows and processes

What We Offer
• Competitive salary + performance-based (KPI) bonuses
• Fully remote, long-term position
• Flexible schedule within agreed working hours
• Opportunities for growth and advancement as the company scales

How to Apply - please submit the following:
• Your CV/Resume
• provide a Loom video [less than 1minute] explaining how you organize your day
• A cover letter outlining your experience in fashion dropshipping, supplier coordination, and order fulfillment, and why you’re a strong fit for this role

SKILL REQUIREMENT

Customer Support Email Support Customer Service

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Living the Life B.V.

Customer Service Specialist (Fashion Dropshipping)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?