call center agent

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TYPE OF WORK

Full Time

SALARY

2

HOURS PER WEEK

40

DATE UPDATED

Apr 18, 2026

JOB OVERVIEW

Answer inbound calls from prospective and existing patients
Make outbound calls to leads, past patients, and follow-ups
Schedule, confirm, and reschedule appointments
Qualify leads and identify patient needs
Educate callers on hearing services, hearing aids, and promotions
Handle objections and guide patients toward booking appointments
Maintain accurate patient records in CRM/software systems
Follow up on no-shows, missed calls, and unscheduled leads
Coordinate with clinic staff to ensure smooth patient flow
Support sales campaigns, recalls, and marketing initiatives


Responsible for managing denied hearing aid and audiologist claims with commercial payers including BCBS and Aetna. Reviewed EOBs and denial codes, drafts and submits fist and second level appeals, ensures documentation supports medical necessity (degree/type of loss, functional impact and need for binaural amplification), and tracks deadlines and outcomes. Collaborated with providers to strengthen chart notes, submit supporting documentation through payer portals (eg: Availity) and communicated directly with insurance representatives to resolve denials. Maintains appeal tracking reports and identified denial trends to reimbursement success

Required: Experience with commercial insurance appeals, audiology billing (CPT/ HVPCS V Codes), strong written communication and attention to detail.

SKILL REQUIREMENT
Phone Support English Speaking Problem Solving
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