Senior Patient Coordinator & Strategic Logistics VA (PST)

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: TYPE OF WORK

Full Time

: SALARY

$5-7/hour

: HOURS PER WEEK

40

: DATE UPDATED

Apr 17, 2026

JOB OVERVIEW

Schedule: Monday – Friday | 6:00 AM – 2:00 PM PST (Pacific Standard Time)

Type: Full-Time (40 Hours/Week)

Rate: $5.00 – $7.00 USD/hour (Based on experience + Night Shift Differential)

We are a specialized foot care business serving a high volume of senior citizens across the West Coast. We are looking for a dedicated, empathetic, and strategically-minded Virtual Assistant to be the "voice" of our company and the manager of our local digital presence.

This is a multi-faceted role. Your primary goal is to ensure our senior patients feel heard and understood, while simultaneously managing the complex logistics of 7 mobile nurses to ensure maximum efficiency and minimum travel costs.

Key Responsibilities

1. Patient Communication & Scheduling (Highest Priority)

The "Senior Voice": Answer incoming calls from elderly patients. You must speak slowly, clearly, and with extreme patience, as many of our clients are hard of hearing.

Empathetic Booking: Help seniors navigate their foot care needs and book appointments with our nursing team using our proprietary scheduling app.

Lead Management: Proactively follow up on missed calls and voicemails to ensure every patient is cared for.

2. Strategic Logistics & Route Optimization

Travel Fee Management: Our app automatically calculates travel expenses. Your job is to strategically schedule patients in "clusters" to trigger the lowest possible travel fees for the clients.

Nurse Operations: Assist our 7 mobile nurses in setting their daily "Base of Operations" within the app to optimize their routes and increase their booking capacity.

Proactive Filling: Monitor nurse schedules for gaps. You will reach out to past patients in specific geographic areas to fill empty slots and maximize nurse productivity.

3. Local SEO & Google Business Profile (GBP) Management

Multi-City Management: Set up and optimize Google Business Profile listings for the various cities we serve.

Local SEO Maintenance: Ensure "NAP" (Name, Address, Phone) consistency across all listings.

Review Management: Monitor and respond to patient reviews with a warm, professional tone.

Google Posts: Create weekly updates on GBP to highlight local availability, travel fee discounts, and foot care tips.

4. Niche Social Media Management

Content Execution: Turn provided foot care tips, app improvements, and other content into professional posts for Facebook and Instagram (3-4 times per week) using Canva.

Engagement: Monitor and reply to community comments and direct messages.

5. Technical QA (As Needed)

App Testing: Act as our internal Quality Assurance tester. As you use the app for scheduling, document any bugs or user-experience issues with screenshots or recordings (Loom).

Requirements

Perfect Verbal Clarity: A neutral, very clear English accent is mandatory. You must be able to adjust your speaking pace for hard-of-hearing seniors.

Logistics Mindset: You enjoy "Tetris-style" scheduling and finding the most efficient way to organize a map.

Local SEO Knowledge: Experience managing Google Business Profiles (claiming, verifying, and optimizing) is a strong plus.

Tech Proficiency: Proficient in Canva, Meta Business Suite, and Google Workspace.

Medical/Healthcare Background: Previous experience in US healthcare admin or medical billing is highly preferred.

Reliability: High-speed internet with a backup power/data plan. Comfortable working the graveyard shift (PST hours).

How to Apply (MANDATORY)

To be considered, you must submit a resume and a 30-second voice recording (Vocaroo or similar) reading the following script:

"Hello! Thank you for calling our foot care clinic. My name is [Your Name]. I see that Nurse Jenny is going to be in your neighborhood this Wednesday. If we schedule you for 2:00 PM, I can actually reduce your travel fee because she is already in the area. Would that work for you?"

Applications without a voice recording will not be reviewed.

SKILL REQUIREMENT

Social Media Content Creation Local SEO Scheduling

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Senior Patient Coordinator & Strategic Logistics VA (PST)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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