SHOPIFY OPERATIONS MANAGER

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: TYPE OF WORK

Full Time

: SALARY

200 to 2000

: HOURS PER WEEK

15

: DATE UPDATED

Apr 17, 2026

JOB OVERVIEW

WHO WE ARE
Modern Viking is a fast-growing premium ecommerce brand selling Norse-inspired axes, knives, and gear. We're not just a men's brand — we're one of the go-to destinations for gift giving. Birthdays, Father's Day, Christmas, anniversaries — people come to us when they want to give something bold, meaningful, and unforgettable. Our customers are gift buyers, collectors, and people who live life on their own terms.
We're a lean, ambitious team and we're scaling fast. We need someone who can run our Shopify store like they own it — not someone who waits to be told what to do.

THE ROLE
This is not a basic VA position. You will own the day-to-day operations of our Shopify store, help grow our conversion rate and average order value, manage customer service, coordinate freelancers, and keep the business running smoothly so the founder can focus on growth.
If you're results-driven, proactive, and take pride in making a store perform — this role is for you.

WHAT YOU'LL BE RESPONSIBLE FOR
Store Operations

Product listings, collections, pricing, and inventory management
App installation, setup, and ongoing optimisation
Upsell and cross-sell setup (post-purchase flows, cart upsells, bundles)
Conversion rate optimisation — product pages, mobile experience, trust signals
Promotions, discount codes, and seasonal campaign setup
Weekly performance reporting — revenue, conversion rate, AOV

Customer Service

Managing all customer emails and chat tickets
Handling refunds, damaged orders, and disputes
Responding to reviews
Building and maintaining our CS response library

Team & Admin

Briefing and managing freelancers (designers, copywriters)
Keeping projects on track and deadlines met
Documenting processes and building SOPs
Light design work in Canva — banners, product images, promotional assets

YOU'RE RIGHT FOR THIS ROLE IF

You have real hands-on Shopify experience and can name the apps you've used
You think in revenue — you ask "will this make money?" before you start a task
You write customer responses that sound human, not robotic
You send updates before being asked
You can manage freelancers without needing to be micromanaged yourself
You've actually improved a store metric and can show it

DO NOT APPLY IF

You've never worked inside a Shopify store backend
You need constant direction to know what to work on
You treat deadlines as suggestions
You copy-paste generic customer service templates
You're looking for a quiet, low-effort side gig

HOW TO APPLY

A Loom video (3–5 minutes) where you walk us through a Shopify store you've managed, show us something you improved, and tell us why you'd be the right person for Modern Viking. No Loom video = no response.

We are looking for someone who moves fast, owns their work, and genuinely cares about results. If that's you, we want to hear from you.

SKILL REQUIREMENT

Shopify Ecommerce Shopify

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SHOPIFY OPERATIONS MANAGER

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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