Operations & Growth Manager (OGM)

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TYPE OF WORK

Part Time

SALARY

$10AUD per hour

HOURS PER WEEK

20

DATE UPDATED

Apr 17, 2026

JOB OVERVIEW

Operations & Growth Manager (OGM)
(Part-Time, Remote – Australian Business Hours)

Are you someone who naturally brings order to chaos and takes the lead?
Do you thrive in fast-moving environments where things change daily, and your ability to stay organised, think ahead, and keep everything running smoothly actually matters?
We’re looking for a highly capable Operations and Growth Manager (OGM) to support a growing home services cleaning business based in Victoria, Australia.
This is not a typical “VA” role.
This is an opportunity to step into a key operational position within the business for the long-term, starting part-time (20 hours per week), with a clear pathway to full-time as the business continues to grow and can justify a full-time position.
________________________________________

About the Role
This role sits at the centre of the business operations.
Upon starting, your focus will be on learning and managing our job management system (ServiceM8), supporting job scheduling, coordinating workflows, and ensuring nothing falls through the cracks.
Over time, the role will evolve into a broader operational and growth support position, where you will contribute to improving systems, supporting customer workflows, and assisting with business development activities such as lead generation.
You will work closely with the business owner and play a critical role in helping the business scale and also maintain excellent customer service and delivery.
________________________________________

Key Responsibilities
Operations & Job Management (Primary Focus)
• Learn and manage ServiceM8 (job scheduling and workflow management).
• Coordinate daily job schedules and ensure efficient allocation of work.
• Monitor job progress and ensure tasks are completed on time.
• Adjust schedules dynamically as priorities shift.
• Maintain clean, accurate and up-to-date job data.
________________________________________
CRM & Workflow Management
• Manage and maintain our CRM system (Salesforce).
• Track leads, jobs, employees, and customer interactions.
• Support pipeline visibility and follow-up processes.
• Ensure no leads or opportunities are missed.
________________________________________
Customer Communication (Non-Phone Initially)
• Manage inboxes and respond to customer enquiries via email and messaging.
• Handle follow-ups, confirmations, and basic coordination.
• Maintain a high standard of written communication and professionalism.
________________________________________
Process Improvement & Admin Support
• Identify inefficiencies and help streamline workflows.
• Support the creation and documentation of SOPs.
• Assist with general operational and administrative tasks as required.
________________________________________
Growth Support (Introduced Over Time)
• Assist with lead generation and tracking activities.
• Support and drive business development initiatives as the role evolves.
________________________________________

About You
You are not just organised, you are operationally sharp and treat the business like it’s your own.
You are dynamic in the way you think and operate – you have strong attention to detail and doing things right, and you also have the ability to be creative, innovative and agile.
You take ownership, communicate clearly, and naturally stay one step ahead.
You are comfortable working in an environment where priorities can shift, and you can adapt quickly without losing structure, and can wear multiple hats.
You are not a typical ‘task taker,’ you think ahead and take initiative because you truly care about the success of the business, and not just ‘getting paid.’
You genuinely value growth, integrity, learning and thinking of ways to have a greater impact in all that you do.
You MUST have your own safe, private and dedicated working environment with a dedicated computer, strong internet, phone, and power infrastructure to ensure punctuality and reliability.
________________________________________

Experience & Skills
• Minimum of 4 years of experience working with CRM systems (e.g. Salesforce, Go High Level, HubSpot or similar) is essential.
• Minimum 2 years of experience with job management or scheduling systems (e.g. ServiceM8 or similar) is highly regarded, but not required.
• Marketing and business development experience is highly regarded.
• Strong written English and communication skills.
• High attention to detail and accuracy.
• Strong organisational and time management skills.
• Tech-savvy with the ability to learn new systems quickly.
________________________________________

Personal Attributes
• Proactive and takes initiative
• Highly responsive and reliable
• Able to prioritise and stay calm under pressure
• Strong sense of accountability and integrity
• Adaptable and comfortable in a fast-moving environment
• Punctual and consistent in communication and delivery
________________________________________

What’s on Offer
• Part-time role: 20 hours per week (4 hours per day, Monday–Friday).
• Remote position (must be available during Australian business hours).
• Clear pathway to full-time as the business grows.
• Opportunity to step into a key operational role within a growing business.
• Work directly with the business owner and contribute to real growth outcomes.
________________________________________

How to Apply
Please submit:
• Your CV
• A short summary outlining your experience with CRM systems and any scheduling/job management tools and anything else you deem relevant.
• Briefly explain how you typically stay organised in a fast-paced environment and what sets you apart from other candidates. Please ensure your summary is written by you tailored to this role. Do NOT provide an AI generated response (I can tell).

Important note:
Please ONLY apply if you are open to growing into a full-time role over time and are looking for a long-term position within one business only. Further, a lack of punctuality, integrity, professionalism, strong communication with the client will not be tolerated. Please only apply for this role if you think you would be in your natural environment and it strongly aligns with your CV. If this role feels like a ‘stretch’ for you and doesn’t align with your skillset or experience, please do not apply.

SKILL REQUIREMENT
CRM Business development Operation Management
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