Customer Service VA for Fashion eCommerce Stores

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TYPE OF WORK

Full Time

SALARY

$250 monhtly (possibility for bonusus)

HOURS PER WEEK

40

DATE UPDATED

Apr 16, 2026

JOB OVERVIEW

Hello,

We run a growing eCommerce dropshipping business with multiple fashion stores across different countries. We are looking for a long-term Customer Support tea ---------- mber to join us — there is real growth opportunity for people who consistently deliver great work and care about the customer experience.

This is a Customer Support role where you will follow a clear, documented process to keep our customers happy. It becomes very straightforward once you understand each step.

PLATFORMS YOU MUST KNOW:
- Shopify (eCommerce platform)
- Slack (team communication)
- DeepL (translation)

RESPONSIBILITIES:
- Respond to customer emails regarding refunds, tracking numbers, returns, and FAQs
- Handle customer complaints with warmth and professionalism
- Process a minimum of 20 emails per hour while maintaining quality and accuracy
- Report on refunds and complaints
- Updating and communicating with our suplier through Slack
- Maintain our 12-24-hour reply ETA for all customer inquiries
- Contribute to our documentation and help improve our support processes
- Represent the brand consistently — accurate answers, no duplicates, on-topic replies every time

WHAT WE PROVIDE:
- Full video training
- Clear SOPs to follow
- Direct access to our Lead Customer Support for questions
- A supportive team environment

REQUIREMENTS:
- Fluent written and spoken English
- Minimum 2 years of experience in Customer Support
- Organized, motivated, and eager to learn
- Available for weekly team calls
- Available to start immediately
- Available for a minimum of 40 hours per week once full-time (we start with a 2-week trial, then move to full-time)
- Not currently working another full-time job

HOW TO APPLY:
To show me you've read the full post carefully, please do the following:
1. Start your application with the word: strawberry
2. Tell me about similar customer support experience you've had
3. Explain briefly why you think you're a good fit for this role

Applications that don't follow these steps will not be reviewed.

Looking forward to your proposal.

Thank you,
Taha

SKILL REQUIREMENT
Shopify Customer Service
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