Senior Customer Support Specialist

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: TYPE OF WORK

Full Time

: SALARY

$5- $8 Per Hour

: HOURS PER WEEK

40

: DATE UPDATED

Apr 16, 2026

JOB OVERVIEW

Senior Female Front Desk Receptionist – Remote | Part-Time or Full-Time
Are you a polished female communicator who thrives in a fast-paced, customer-facing role? We're looking for a senior Female Front Desk Receptionist to be the welcoming voice of our growing company — handling calls, qualifying leads, and helping customers move their construction projects forward.
This is a fully remote position with a flexible schedule of up to 40 hours per week. All hours must be worked on Eastern Standard Time (EST, USA).

What You'll Do

Answer inbound calls and provide a professional, empathetic experience for every caller
Make outbound follow-up calls to leads and existing customers
Set appointments and qualify customers for their construction projects
Use our phone and CRM software to manage calls efficiently
Represent our brand with warmth, clarity, and professionalism

Comprehensive training and onboarding will be provided — you won't be thrown in the deep end.

About Us
We're a forward-thinking construction services company committed to doing things the right way. When you join our team, you'll be part of a supportive environment that invests in your growth and sets you up for long-term success. We're growing — and we want the right people to grow with us.

What We Offer

Competitive compensation
Flexible scheduling (up to 40 hrs/week)
Full training and onboarding
Supportive, collaborative team culture
Real opportunities for career advancement

Requirements

5+ years of experience in reception, customer service, or phone-based roles
Highly fluent English speaker with exceptional verbal communication skills
Comfortable handling a high volume of inbound and outbound calls daily
Strong empathy and active listening skills
Ability to work consistently on EST (USA) hours
Professional, polished phone presence

Bonus Qualifications

Experience in the construction or healthcare industries
Background in English instruction or language education

How to Apply
We'd love to hear from you! In your application, please include:

A brief written response explaining how you use empathy in customer service and why you're a great fit for this role
A short audio recording or Loom video introducing yourself and answering the questions above

???? Want to hear what great sounds like? Listen to a sample call from one of our tea ---------- mbers here:

----------

Only highly fluent English speakers will be considered. We look forward to hearing from you!

SKILL REQUIREMENT

English Speaking Customer Service English Proficiency

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Senior Customer Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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