Collection Specialist - Property Management

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Part Time

SALARY

$3-$6

HOURS PER WEEK

20

DATE UPDATED

Apr 16, 2026

JOB OVERVIEW

About Us
Coastal Group Inc. is a Virginia Beach–based property management company with 40+ years of
experience managing residential and commercial properties. We’re adding a Collections
Specialist to reduce delinquency timelines while maintaining the professional, relationship-
driven tone our owners and tenants expect.

The Role

You’ll be the voice of Coastal Group when a tenant has fallen behind on rent. Your job is to
make contact, build rapport, show empathy, and guide the conversation toward a payment
commitment. You’ll work from scripts, but your emotional intelligence is what determines
success.

• Place outbound calls and follow-ups to tenants with delinquent balances
• Navigate difficult conversations with empathy, professionalism, and persistence
• Document all interactions and outcomes in our property management system
• Coordinate with the management team on escalations and payment plans
• Track your collection metrics and contribute to weekly reporting

What We’re Looking For
Industry doesn’t matter. How you communicate does.

Must-haves:
• Exceptional spoken English with a clear, neutral accent — tenants must feel like they’re
speaking with a U.S.-based professional
• High emotional intelligence — you can read tone, de-escalate frustration, and hold firm
without being aggressive
• Experience in collections, accounts receivable, customer retention, or any persuasion-
based role
• Reliable internet and a quiet workspace for calls
• Available during U.S. Eastern Time business hours

Nice-to-haves:
• Property management or real estate experience
• Familiarity with Buildium, Yardi, or similar PMS
• Track record of meeting collection targets

How to Apply — All 3 Steps Required
1. Submit your application with your updated resume/CV on OnlineJobs.ph.
2. Record a Loom video (3–5 minutes). This is required — applications without a Loom will
not be reviewed. Include the link in your application.

Your Loom must cover:
• Introduce yourself — name, location, brief professional background
• Collections story — walk through a specific time you successfully collected on a
delinquent account or persuaded someone to take a financial action they were resisting
• Live scenario — a tenant says “I already told the office I’d pay next week — stop calling
me.” Talk through how you’d respond
• Why this role — what makes you a strong fit for collections at a U.S. property
management company
• Availability & setup — confirm your hours (ET), internet speed, and workspace

What we’re evaluating:
English fluency & accent clarity • Communication confidence • Emotional intelligence • Ability to think
on your feet • Overall presence — would a tenant trust and respond to you?
3. Answer these screening questions in your application message:
1. Years of experience in collections or a similar persuasion-based role?
2. Spoken English proficiency (1–10)? We’ll verify in the Loom.
3. Available hours in U.S. Eastern Time?
4. Internet speed (download/upload)?
5. Property management software experience? Which ones?
6. Expected hourly rate (USD)?

Applications without a Loom video will not be considered.

We review on a rolling basis and will reach out to qualified candidates for a live interview.

SKILL REQUIREMENT
English Speaking Collection Outbound Calls
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0016
Controller Execution Time ( Jobseekers / Job )  0.0131
Total Execution Time  0.0156
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,500,616 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Collection-Specialist-Property-Management-1625494
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0067 seconds)  (Hide)
0.0005   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0003   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1625494
 LIMIT 1 
0.0003   SELECT *
FROM `employers`
WHERE `employer_id` = 922703
 LIMIT 1 
0.0008   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1625494
AND `misc`.`id` IS NULL 
0.0004   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-19',ej.date_added) duration_days, DATEDIFF('2026-04-19',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-19',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1625494' 
0.0002   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1625494 
0.0015   UPDATE employer_jobs SET hit_counts = '***Apr-16-2026=487***Apr-17-2026=173***Apr-18-2026=62***Apr-19-2026=1' WHERE job_id= '1625494'  
0.0006   UPDATE employer_jobs SET monthly_hits = '***Apr-2026=721' WHERE job_id= '1625494'  
0.0009   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1625494' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1625494 
0.0003   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '922703'
AND `date_added` >= '2022-06-08' 
0.0003   select * from teasers 
0.0003   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)