Amazon Catalog Manager & Troubleshooting Expert

Mission
Keep every client catalog on Amazon running at 100%. Listings accurate, issues resolved fast, inventory flowing, and account health green. You are the operational backbone that ensures nothing falls through the cracks so the strategy team can focus on growth.

Outcomes

1. Catalog Accuracy & Listing Management
- Zero listing errors on live client accounts (pricing, images, descriptions, specifications always current and correct)
- All new listings and catalog updates published within 24 hours of receiving approved content
- Flat file uploads executed error-free (or resolved independently)
- SEO-optimized listing copy (titles, bullet points, descriptions, backend search terms) created for all new and updated listings using our AI-powered Claude workflow
- Catalog aligned with Amazon Rufus optimization requirements across all managed accounts

2. Troubleshooting & Issue Resolution
- All open Amazon cases responded to within 24 hours, resolved within 72 hours (or escalated with documented reason)
- Listing suppressions identified and resolved within 24 hours
- Account Health rating maintained at "Good" or above
- FBA inventory discrepancies flagged and reimbursement claims filed within 48 hours of detection with the help of TrueOps
- Zero policy violations caused by catalog errors

3. Inventory Monitoring & Reshipment Support
- Stockout and overstock risks flagged to the Amazon Lead before they become problems
- Bi-Weekly reshipment plans completed on time using our tools (estimated 15 minutes per plan)
- Zero preventable stockouts on any managed account

4. AI Adoption & Process Innovation
- Fully adopt and operate our AI-powered Claude workflows for SEO listing creation, reshipment planning, and other automated tasks
- Proactively identify at least 1 new automation or AI opportunity per month. Tasks you do repeatedly that could be streamlined
- All repeatable workflows documented in SOPs (90% coverage by end of your first quarter)
- Weekly status update delivered to the Amazon Lead covering: open cases, listing changes, inventory flags, and blockers
- Respond to team Slack messages within 4 business hours during working hours

Competencies
- Attention to Detail: Every listing element — every bullet point, every image, every price — is checked and correct before going live. You catch the small things before they become big problems.
- Speed & Reliability: Tasks get done on time, every time. You don't drop balls. When you say something will be done by Tuesday, it's done by Tuesday.
- Resourcefulness with Amazon: You know how to navigate Seller Central, open the right cases, find the right category, and -push through Amazon's bureaucracy without needing hand-holding.
- Follow-Through: You see every task and case through to resolution. Nothing sits in "pending" forgotten. You track what's open and close it.
- Calm Under Pressure: When a listing gets suppressed or an account health alert fires, you stay level-headed, diagnose the problem, and fix it. No drama.
- AI-Curious & Growth-Minded: You're genuinely interested in AI tools and automation. You don't just use the workflows we hand you. You ask "what else could we automate?" and actively look for ways to work smarter.

Why Work Here
- Trusted Like an Adult: Work from where you want and when you're most productive, not 9-5 for appearances. Own your outcomes without micromanagement.
- Constantly Challenged: We challenge everybody to be 1?tter every day by doing work that moves the needle, not busywork.
- Radically Honest Environment: Direct feedback that helps you improve. Zero corporate doubletalk.
- Speed Over Bureaucracy: Fast decisions without approval layers. Your impact is visible and recognized.
- High-Caliber Team: Work alongside A-players who take ownership. Everybody in the team wants you to win.
- AI-Powered Workflow: We run automated Claude workflows for SEO, reshipment planning, and more. You'll work with tools most agencies don't even know exist — and you'll help us build the next ones.

Our team said it best: "I believe the company will achieve its long-term goals, and I want to be there when that happens."

Requirements
- 2+ years in e-commerce operations and Seller Central
- Proven experience with Inventory Flat Files (creation, editing, bulk uploads)
- Working knowledge of Amazon case management and policy compliance
- Understanding of SEO and keyword optimization for Amazon listings
- Comfortable using AI tools (ChatGPT, Claude, or similar). You don't need to be an expert, but you should be genuinely interested in learning and adopting AI-powered workflows
- Fluent English communication
- Reliable internet


This Role Is Not For You If You…
- Prefer strategic planning over hands-on execution
- Get bored by detail-oriented, repetitive work
- Need someone to check on you to stay on track
- Are uncomfortable working in Amazon Seller Central daily
- Want a role where you set the strategy rather than execute it

Hiring Process
1. Application: Start your message with "WizardCatalog" to confirm you read this post
2. Short Questionnaire: A few targeted questions to assess your experience and fit
3. 15-Minute Interview: Quick conversation to understand your background and working style
4. Test Task: A real-world catalog/troubleshooting task to see how you work
5. Final Interview: Deeper conversation about your experience and culture fit