Operations Specialist

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TYPE OF WORK

Full Time

SALARY

Negotiable

HOURS PER WEEK

40

DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

Adly is a technology, data, and performance-driven portfolio of SaaS subscription and content companies. Our founders have built, acquired, scaled, and successfully exited multiple SaaS, eCommerce, and marketing businesses, many of which are now part of Adly’s growing portfolio. Today, Adly includes social media growth SaaS platforms, AI-driven education technology companies, an email marketing platform for local businesses, technology-enabled translation services, and more. We continue to expand through new acquisitions and by building innovative products from the ground up.

We are looking for an Operations Specialist to join our team and support the execution of core operational workflows across the business. In this role, you will focus on ensuring efficiency, accuracy, and consistency in day-to-day operations while contributing to process improvement and scalable system development.

Reporting to the Operations Manager, you will take a structured and detail-oriented approach to managing operational tasks, identifying gaps, and improving workflows. This role is ideal for someone who is highly organized, dependable, and comfortable working with data, research, and cross-functional teams in a fast-paced, high-growth environment.

Responsibilities:
Support the execution of daily operational processes with accuracy and attention to detail
Manage and prioritize assigned tasks to ensure consistent and timely delivery
Conduct research and validate information to maintain high standards of data quality
Identify opportunities to enhance processes and support continuous improvement efforts
Develop and document clear, user-friendly standard operating procedures (SOPs)
Collaborate with cross-functional teams to ensure alignment and effective execution
Assist in testing and implementing process improvements, tools, or system updates
Report and follow through on operational issues as needed
Maintain organized and accurate internal records and databases

Skills & Qualifications:
2–3 years of experience in operations or a similar role
Strong organizational skills and a high level of attention to detail
Clear and professional communication skills
Ability to manage multiple responsibilities in a structured and reliable manner
Experience supporting or improving operational processes
Comfortable working with data, research, and administrative tools
Proficiency in G-Suite and Excel/Google Sheets
Familiarity with helpdesk or ticketing systems is an advantage
Demonstrates accountability, consistency, and a collaborative mindset


Preferred:
Experience with subscription-based or SaaS products
Familiarity with payment platforms (Stripe, Recurly, Chargebee, or similar) for processing refunds and managing subscriptions
Experience with project management tools (Asana, Jira, etc.)
Background in QA or product testing — ability to clearly describe bugs and reproduce issues
Experience working in a fast-paced, early-stage environment where things change quickly and ambiguity is normal

Complete this form to apply:
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SKILL REQUIREMENT
Zendesk Software QA Testing Operation Management
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