Customer Service Representative

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: TYPE OF WORK

Full Time

: SALARY

$3-$4 Per Hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

Job Summary:

We are looking for a dependable and clear communicator to join our remote team as a Locksmith Sales Support VA. In this role, you will handle inbound customer calls, converting inquiries into job orders while addressing customer needs professionally and efficiently.

Your key duties will include providing accurate information, offering suitable solutions, and scheduling appointments—all while maintaining a friendly, customer-centric approach. A background in locksmith services, sales, and working in a fast-paced, reactive environment is preferred.

Key Responsibilities:

-Respond to inbound calls regarding locksmith services, delivering precise and timely information to customers.
-Convert customer inquiries into sales by recommending suitable solutions and booking service appointments.
-Utilize CRM tools to log interactions, update customer details, and track lead progress.
-Follow call-handling protocols and use locksmith-specific terminology.
-Manage job orders, including pricing, scheduling, and coordinating technician dispatch.
-Communicate with professionalism and empathy, ensuring a positive customer experience.
-Collaborate with the dispatch and internal teams to resolve issues and ensure prompt service delivery.
-Ensure all customer queries are handled within defined timeframes, meeting service level agreements (SLAs).

Mandatory Skills:

-2+ years of experience in dispatch or locksmith services.
-Experience working in a reactive environment (e.g., responding to urgent, time-sensitive service requests).
-Excellent spoken English with a neutral accent.
-Proven sales experience, particularly in converting inquiries into bookings.
-Strong communication and negotiation skills, with the ability to upsell services when appropriate.
-Familiarity with CRM tools and call management software.
-Ability to remain calm and efficient in a high-call volume environment.
-Reliable internet connection and a quiet, distraction-free workspace.
-Strong attention to detail and adherence to structured processes.

Preferred Skills:

-Prior experience in a call center, dispatch, or customer support role.
-Familiarity with lead tracking or ticketing systems.
-Quick ability to learn new technical or service-related terms.
-Experience working remotely with minimal supervision.
-Knowledge of tools like Syncrorma PBX or custom CRMs (a plus, not required).

Why Join Us:

This fully remote position offers flexibility, structured support, and the chance to work in a performance-driven environment. You'll be part of a team that values clear communication, continuous improvement, and professional growth. With warm leads provided and no cold calling, your focus will be on converting calls into job orders and delivering exceptional service in an organized and supportive environment.

SKILL REQUIREMENT

Sales Support Trustee Sales Tracking Dispatching

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Job Post	Reporter	Rank	Reason	Date

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Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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