Remote Executive Assistant — Operations, Training + Marketing Support

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TYPE OF WORK

Full Time

SALARY

$900.00 - $1,100.00 per month

HOURS PER WEEK

40

DATE UPDATED

Apr 9, 2026

JOB OVERVIEW

MHPHC REMOTE EXECUTIVE ASSISTANT — JOB POSTING
For: OnlineJobs.ph
My Happy Place Home Care | Anderson, SC USA | Full-Time Remote


JOB TITLE
Remote Executive Assistant — Operations, Training + Marketing Support


ABOUT THE COMPANY
My Happy Place Home Care is a non-medical home care agency based in Anderson, South Carolina. We serve approximately 45 clients across 10 counties in Upstate South Carolina. Our mission is simple: we don't just provide care — we create peace.

We are a growing, systems-driven agency with documented SOPs, locked call handling scripts, a digital loop tracking system, a structured training program, and an active social media presence. We are looking for one sharp, reliable, long-term person who can learn our entire operation and become an extension of our leadership team.


ABOUT THE ROLE
This is not a task-based VA position. This is a long-term executive support role for someone who is highly organized, learns systems quickly, takes initiative, communicates with professionalism, and can handle multiple types of work in a single day.

You will learn our complete operating system — how we handle calls, how we track issues, how we document, how we train staff, and how we show up on social media. Over time you will take on a training role — helping onboard and develop new tea ---------- mbers using our documented training modules. You will also support the leadership team with admin tasks, content creation, social media, audits, and other projects as needed.

The right person will become indispensable. This is a role you grow into — not a role you age out of.


YOUR RESPONSIBILITIES WILL INCLUDE

OPERATIONS SUPPORT
- Learn and execute our complete call handling system — 15 locked scripts, routing protocols, escalation procedures
- Cover phone operations when needed — fill in for Office Coordinator during absences
- Manage the daily loop tracker — open, update, and close issues
- Support Morning Launch and daily EVV review when needed
- Document calls and interactions per our locked standards

TRAINING SUPPORT
- Learn our full training system — Foundation modules and Tier 2 training modules
- Help onboard new employees using our documented training content
- Score calls using our Avoma call scorecard
- Assist with building and updating training materials as the agency grows

MARKETING AND SOCIAL MEDIA
- Create and schedule social media content across Facebook, Instagram, and other platforms
- Write captions and posts aligned to MHPHC brand voice — warm, professional, never salesy
- Assist with recruitment marketing — job posts, caregiver outreach content
- Support community outreach content for referral partners and families

EXECUTIVE ADMIN SUPPORT
- Assist with audits — compliance tracking, document reviews, file checks
- Research tasks as assigned
- Help build and organize documents, SOPs, and training materials
- Calendar management and scheduling support for leadership
- Any other tasks assigned by the Care Specialist


WHAT YOU WILL BE TRAINED ON
- 15 locked call handling scripts and complete call flow
- MHPHC routing table and escalation protocols
- Universal Loop System — digital entry, tracking, and resolution
- AxisCare — scheduling, client profiles, EVV documentation
- Documentation standards — 3-component note structure, 13 approved categories
- MHPHC brand voice and social media standards
- Training module system — how we onboard and develop staff
- Avoma call scoring platform


WHAT WE ARE LOOKING FOR
- Excellent spoken and written English — clear, warm, professional in all communication
- Strong social media skills — content creation, scheduling, platform management
- Experience in customer service, healthcare admin, or executive support preferred
- Highly organized and detail-oriented — you catch errors before they become problems
- Ability to follow structured systems precisely and also think independently when needed
- Tech-savvy — comfortable learning new platforms quickly
- Reliable internet connection and quiet work environment
- Long-term commitment — we invest heavily in training and expect you to grow with us
- Available Monday through Friday 8:00 AM to 5:00 PM EST with flexibility


WHAT WE OFFER
- Full-time remote position
- Competitive monthly salary based on experience
- Comprehensive structured onboarding — you will learn the entire system before working independently
- Weekly feedback and coaching
- Clear path to a senior role as the agency grows toward franchise expansion
- Long-term stable employment with a leadership team that invests in its people
- Opportunity to grow from assistant to trainer to operations lead over time


HOW TO APPLY
To be considered you must complete all three steps. Applications that do not follow these instructions will not be reviewed.

STEP 1 — Voice Recording (Required)
Send a voice recording of 1 to 2 minutes introducing yourself and reading this sentence exactly as written:
"Thank you for calling My Happy Place Home Care. This is [Your Name]. Who do I have the pleasure of speaking with?"

STEP 2 — Written Questions (Required)
Answer all four questions:
1. Describe a time you followed a strict process or script at work. What was it and how did you handled it?
2. What does excellent customer service sound like on a phone call?
3. What social media platforms are you most experienced with and what kind of content have you created?
4. What hours are you available EST?

STEP 3 — Include Your Expected Monthly Salary in USD

Applications without the voice recording will not be reviewed.


My Happy Place Home Care
1638 N Main Street, Anderson, SC ---------- "We don't just provide care — we create peace."

SKILL REQUIREMENT
Social Media Management Customer Service Training and Development
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