Experienced E-commerce Dispute Manager

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: TYPE OF WORK

Full Time

: SALARY

1000+

: HOURS PER WEEK

35

: DATE UPDATED

Apr 9, 2026

JOB OVERVIEW

About the Role:
We run multiple fast-growing e-commerce stores, and we are looking for a highly experienced Dispute Manager. We need someone who knows exactly how to fight chargebacks, win them, and keep our payment gateways safe.

Experience working with fashion e-commerce brands is highly preferred. If you know how to handle the specific types of disputes that happen in the fashion niche, you'll be at the top of our list.

What You'll Do:

Manage and fight chargebacks daily across platforms like Stripe, PayPal, and Shopify Payments.

Put together strong evidence (tracking info, customer emails, policies) to win "Not Received" and "Not As Described" cases.

Help us keep our overall dispute rates as low as possible.

Application Questions (Please answer these in your message):

Which payment gateways are you most experienced with? What is your average win rate?

Walk me through exactly how you fight a "Product Not Received" chargeback. What proof do you send?

Do you have experience handling customer support or disputes for fashion e-commerce stores? Please share a bit about it.

What is the maximum number of disputes you have successfully handled in a single day?

Why are you the right expert for this job?

How to Apply:
Start your application with the words "DISPUTE EXPERT" so we know you pay attention to details, and include your answers to the 5 questions above.

SKILL REQUIREMENT

Shopify

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Experienced E-commerce Dispute Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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