ONE JANITORIAL

Alliance Support Representative

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

40

: DATE UPDATED

Apr 9, 2026

JOB OVERVIEW

About One Janitorial

One Janitorial is a commercial cleaning company based in Canada, supporting hundreds of businesses through a network of professional cleaning alliances. Our internal team operates fully remotely, supporting operations, communication, and growth across the company.

The Role

This is a high-responsibility customer support role, focused entirely on supporting our alliances (cleaners).
You are not handling casual inquiries — you are managing real operational issues including payments, site concerns, and account changes. You will act as the frontline support representative, ensuring alliances receive clear answers, fast resolutions, and professional service at all times.

What You Will Do:

• Handle incoming concerns from alliances via phone, email, and CRM
• Resolve payment-related questions and provide clarity
• Troubleshoot issues related to buildings/sites
• Assist alliances who want to exit or change assignments
• Follow company SOPs for all processes
• Maintain accurate records in HubSpot CRM
• Communicate clearly and professionally at all times

Required Skills & Experience

Must-Have:
• Minimum 2 years of customer service experience
• Strong English communication (spoken and written)
• High level of empathy and professionalism
• Basic understanding of accounting / payments
• Ability to handle difficult conversations calmly
• Reliable remote setup (computer, headset, stable internet)

Preferred

• Experience in support roles (BPO, CSR, or similar)
• Experience using CRM tools (especially HubSpot CRM)
• Experience handling financial or billing concerns
• Experience in operations or logistics support
• Experience working remotely with international teams

To apply, submit your application here: ----------

Video Instruction: Keep your video between 2–3 minutes MAX. Upload via Loom or Google Drive and make sure:
Access is set to “Anyone with the link can view”. Paste the video link in your application form.

Answer ALL 3 Questions (Concise & Direct)
1. Payment Issue (Roleplay)
An alliance says: “My payment is wrong.”
How do you respond?

2. Relevant Experience
What customer service experience do you have?
Any experience handling payments or billing?

3. Availability & Setup
Confirm you can work 8:00 AM – 4:30 PM MST

This is an URGENT role.

SKILL REQUIREMENT

Customer Service Payment Processing

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ONE JANITORIAL

Alliance Support Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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