JT: CSR / Customer Support Representative for Johnny Tsunami

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TYPE OF WORK

Full Time

SALARY

$350 every two weeks

HOURS PER WEEK

40

DATE UPDATED

Apr 9, 2026

JOB OVERVIEW

We’re hiring full-time CSR/Office Assistants to handle lead follow-up and light admin. You’ll engage prospects by phone, SMS, and email, answer inbound calls when needed, and keep our CRM and trackers accurate and up to date. Scripts are provided for calls.

Schedule (Non-Negotiable):
- Role A: 9:00 am–5:00 pm Pacific Time (PT)

Full-time, 40 hours/week
Salary is fixed at $350 every two weeks.

Responsibilities
- Call, text, and email warm leads; nurture until booked or closed
- Take inbound calls as needed; deliver a friendly, professional experience
- Log every touchpoint in the CRM; keep records clean and current
- Track leads, statuses, and outcomes; maintain simple spreadsheets as needed
- Set appointments and send confirmations/follow-ups
- Produce a brief end-of-day report (contacts made, bookings, issues)
- Follow SOPs and suggest improvements when you see them
- Read this entire overview; include “Wave Guy” in your application so we know you did

Must-Have Qualifications:
- 1+ year in CSR, inside sales, appointment setting, or admin support
- Excellent spoken and written English; confident phone presence
- Comfortable working US Pacific Time hours (fixed schedule)
- Organized, detail-oriented, and reliable with follow-through
- Stable internet, backup data, quiet workspace
- Tool proficiency: Gmail, HCP (Housecall Pro), Slack, Google Drive & Google Sheets (filters, sorting, basic formulas)
- Include the word “Wave Guy” somewhere in your application; applications without it will not be counted.

Nice to Have:
- Experience with other CRMs (e.g., GoHighLevel, HubSpot), VoIP (RingCentral/Aircall), SMS tools, and broader Google Workspace

How to Apply:
- Email your application with the subject line: CSR Johnny Tsunami – [Your Name] – [9–5 PT]
- Share your relevant experience
- Your OnlineJobs.ph profile link
- Speed test link (speedtest.net or ---------- ) and typing test WPM link ( ---------- )
- 60–90 sec video intro link introducing yourself and summarizing past CSR experiences
- Attach your resume and portfolio (PDF or accessible links)


April

SKILL REQUIREMENT
Customer Support Phone Support Office and Administration
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