Customer Support Specialist – E-Commerce (Shopify & Gorgias) | Part-Time 30h/week

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: TYPE OF WORK

Part Time

: SALARY

$5/hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 9, 2026

JOB OVERVIEW

We're looking for an experienced and reliable Customer
Support Specialist to join our team and help deliver
outstanding service for a fast-growing international
e-commerce brand in the health and wellness space.

You'll be the first point of contact for our customers,
handling inquiries across email, live chat, and social
media — all managed through Gorgias, our helpdesk platform.

This is a long-term, part-time remote position
(approximately 30 hours per week) with flexible scheduling
and room to grow into a full-time role as the brand scales.

ABOUT THE BRAND
???????????????
We are an international e-commerce brand that sells
health and wellness products. Our customers are primarily
based in the US, UK, and Europe. The brand is growing
fast and we are looking for a dedicated support team
member to grow with us.

WHAT YOU'LL BE DOING
????????????????????
- Respond to customer inquiries via email, live chat,
and social media (Instagram, Facebook)
- Handle order-related questions: tracking, shipping
status, delivery issues
- Process return and refund requests following our SOPs
- Manage cancellation requests
- Handle PayPal disputes and chargebacks professionally
- Use Gorgias macros and tags to keep tickets organized
- Escalate complex issues to the team lead when needed
- Maintain a high CSAT score and fast response times
- Collaborate with the team via Slack

WHAT WE'RE LOOKING FOR
??????????????????????

Must-Have:
- Excellent written English (C1 level or higher) — this
is non-negotiable, our customers are native English
speakers
- At least 1-2 years of customer support experience in
e-commerce
- Experience with Gorgias (or similar helpdesk: Zendesk,
Freshdesk, Re:Amaze)
- Experience with Shopify (navigating orders, customer
profiles, fulfillment status)
- Ability to handle difficult customers calmly and
professionally
- Reliable internet connection
- Own laptop or PC with working webcam

Nice-to-Have:
- Experience with health, wellness, or supplement brands
- Experience handling PayPal disputes or chargebacks
- Familiarity with Slack
- Experience with Klaviyo or other email marketing tools

SCHEDULE & HOURS
????????????????
- Part-time: approximately 30 hours per week
- Flexible scheduling — we'll find a schedule that works
for both sides
- Must be available for at least some overlap with
European business hours (CET)
- Potential to grow into full-time as the brand scales

WHAT WE OFFER
?????????????
- Competitive salary (based on experience)
- 100% remote — work from anywhere in the Philippines
- Long-term position with a growing brand
- Full training and onboarding provided (SOPs, macros,
workflows — everything is documented)
- Supportive team environment via Slack
- Opportunity to grow into a senior or team lead role

HOW TO APPLY
????????????
If this sounds like a great fit for you, please include
the following in your application:

1. A short introduction about yourself and your
experience in e-commerce customer support

2. Your experience with Gorgias and/or Shopify —
please be specific (which brands, how long, what
you did)

3. Your English level and any relevant certifications

4. Your expected hourly rate in USD

5. Your available working hours and timezone

6. A short video (2-3 minutes, in English) introducing
yourself and explaining why you'd be a great fit for
this role

7. Please upload your video to Google Drive and share
the link with "Anyone with the link can view"
enabled. Alternatively, you can use Loom ( ---------- )
or any other platform that allows us to view your
video without needing to download it or log in. Send this link with your message via chat.

?? Applications without the video will not be considered.

We review all applications carefully and will respond
within 3-5 business days.

Looking forward to hearing from you!

SKILL REQUIREMENT

Customer Support Shopify Gorgias

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Customer Support Specialist – E-Commerce (Shopify & Gorgias) | Part-Time 30h/week

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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